Caterpillar
Cat Digital uses digital technologies to help Caterpillar Inc. customers build a better world.
Chicago, IL
Remote

CLIENT SERVICES MANAGER at Caterpillar

| Chicago
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Description

JOB PURPOSE: 

This position will lead the in-house marketing agency client services rep team that has responsibility for driving an integrated approach that seamlessly weaves creative direction, marketing strategy and marketing execution together for the client. The Client Services team is the conduit between the in-house marketing agency and our business partner clients; interfacing with various staff members to ensure all work is produced on time, on budget and with a strategic foundation. The Client Services Manager must possess excellent relationship management and leadership skills, while providing strategic and creative thinking.  

 

OBJECTIVES:

Responsible for planning, organizing, and directing client services operations

Build strength in strategic marketing development within the team

Develop marketing implementation plans in support of our business unit partners

Partner with clients to gain a deep understanding of their unique business goals and challenges to provide strategic marketing plans to support their business.

Become the SME for clients by staying current on business climate changes, including insight into industry, product, services, competitive, target audience and marketplace changes.

Build strong, collaborative business partnerships with key clients, colleagues, and service providers.

Partner with external marketing agencies when appropriate

Be aware of and promote innovative, creative, technical and strategic marketing initiatives from across the enterprise to achieve client goals. 

Collaborate with functional team supervisors to refine workflow processes to better meet high-volume, high-quality program demands.

Serve as the conduit for communication between internal team members and client teams.

 

JOB DUTIES:

  • Monitor team performance and give guidance when needed
  • Provide strategic insight to clients’ programs
  • Oversee execution, analysis and optimization of marketing plans
  • Communicate with clients daily to ensure satisfaction
  • Review recommendations for ad and communication campaigns
  • Manage accounts’ financial aspects (budgets, contracts, fees etc.)
  • Report on activities and accounts
  • Create and present strategic proposals for clients
  • Clearly communicate client business objectives to internal team
  • Secure client approvals on deliverables.
  • Vet new business opportunities through existing and new business units
  • Determine KPI’s and review metrics on a regular cadence for ongoing campaigns.
  • Support forecasting and budget management for the client services team.

 

Qualifications

Basic Requirements:

  • Bachelors degree, preferably in marketing or communications
  • Agency experience Required
  • Minimum of 5 years in a marketing field with experience in strategic development and execution of global and regional
  • Integrated marketing communications plans experience
  • Proven experience as a Marketing Account Supervisor/Executive
  • Familiarity with budgeting and reporting
  • Experience with a wide array of media including digital, print, broadcast, outdoor and events/displays

 

 Top Candidates Will Also Have:

  • A thorough knowledge of company products, services and solutions.
  • Excellent interpersonal communication skills as this position regularly interfaces with clients and senior company leadership
  • Strong, flexible strategic thinker with vision.
  • Excellent communication and presentation skills.
  • Strong leadership, interpersonal, communication, customer service, and project management skills

 

 Additional Information

  • Amount of travel is dependent upon if the candidate resides in Peoria or Chicago, IL.  If Peoria, travel is 10% or less.  If Chicago, travel will be around 25% to commute to Peoria.
  • Relocation assistance is provided for this position.

 

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website www.Caterpillar.com/careers.

 

EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.

 

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Where we are

In the heart of Chicago's lively West Loop area, we have easy access to public transport, great bars and restaurants, and an awesome office roof deck.

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Amazon Web ServicesFrameworks
    • AWS ElasticSearchFrameworks
    • AWS Code PipelineFrameworks
    • DockerFrameworks
    • ApigeeFrameworks
    • FlinkFrameworks
    • AkkaFrameworks
    • Amazon ECSFrameworks
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • DynamoDBDatabases
    • RDSDatabases
    • SalesforceCRM
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What are Caterpillar Perks + Benefits

Culture
Volunteer in local community
Caterpillar Inc. participates in local volunteer activities such as the Chase Corporate Challenge
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Caterpillar

What are some social events your company does?

Whether we’re working virtually or in-person, we are always looking for ways to have fun and grow as a team. Team dinners, coffee chats, ax throwing, chess club, and virtual happy hours are just a few of the activities we do to make work more fun and connect with colleagues around the world.

Madison

Recruiter

What kinds of technical challenges do you and your team face?

It’s amazing to be able to work in an architectural framework where we can negotiate between speed to market and a solid application – software that is well-built, well-designed, well-tested. I find this negotiation both challenging and exhilarating.

MacGregor

Lead Software Engineer

How does the company support your career growth?

I’ve been with Caterpillar for 20 years now, and I’ve been lucky to work on teams that have different focuses. I’ve worked on everything from engineering applications to the latest and greatest digital technology applications.

Rakshan

Digital Product Manager

How do you make yourself accessible to the rest of the team?

The team should be comfortable approaching me with any kind of issue — like improving a process, getting rid of unnecessary ceremonies or something else — and know that I will address it. I believe a manager should be the first line of defense against bugs and conflicting priorities, and my team needs to know that I have their back.

Stan

Software Engineering Manager

What projects are you most excited about?

Deep learning algorithms, popularized in the past five years, allow us to scan huge volumes of data from Caterpillar's fleet of connected engines and machines for unusual patterns. We're now able to make sophisticated predictions that wouldn’t have been possible 20 years ago.

Dan

Analytics Director

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