VelocityEHS
Making workplaces safer and more sustainable.
Chicago, IL

Client Services Project Coordinator II

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GENERAL DESCRIPTION:

VelocityEHS Client Services Project Coordinators set and exceed customer expectations ensuring that all of our customers receive the greatest value from our products and services. They do this by aligning the unique needs and goals of our customers with the optimal uses of the Velocity EHS platform.

The VelocityEHS work environment is dynamic, innovative and entrepreneurial. We have a results-oriented culture that demands intelligence, teamwork and follow-through. If you have these qualities and take pride in always striving to meet and exceed customer expectations then this is the job for you - check out the details below and apply now.

 

PRIMARY DUTIES AND RESPONSIBILITIES:

Key Responsibilities include, but are not limited to:

  • Manages the communication between customers and VelocityEHS for New Services projects under $25,000 in value and Update Services projects.
  • Manages multiple projects simultaneously, balancing and prioritizing competing demands for quality, time and cost for each project.
  • Communicates, confirms/refines project scope, understands client’s goals and unique scenarios and devises a project plan to accommodate those needs.
  • Manages project milestones and timelines while documenting project progress and other project information using a CRM tool and in other manners.
  • Manages the receipt of necessary client project files/information (MSDS files, inventory lists, etc.).
  • Collaborates with backend operations, providing the necessary information at assignment and then is the liaison between these operations and the client.
  • Collaborates with other internal resources when needed to address any customer issues or concerns.
  • Project delivery in a manner that meets project timelines and VelocityEHS quality standards.
  • Creates and supplies required reports, etc. to customers.
  • Organizes and facilitates project meetings with clients via phone and/or web conferencing tools.
  • Provides outstanding customer service and communication to all clients that meets expectations.
  • Subject matter expert on all VelocityEHS products and services, with a thorough knowledge of the EHS landscape in general.
  • Serve as backup for team.

 

REQUIRED SKILLS/QUALIFICATIONS/WORKING CONDITIONS:

 

Minimal Skills and Qualifications:

  • Ability to work independently with minimal supervision as well as foster a team environment
  • Takes ownership of issues and follows through to completion
  • Dependable, punctual and self-sufficient
  • Energetic, innovative, flexible and adaptive
  • Detail-oriented, well organized, analytical and results-driven
  • Ability to complete quality work within agreed upon deadlines
  • Exhibits constant effort to come up with innovative ways to make processes better
  • Ability to multi-task in dynamic environment
  • Maintain highest quality of work at all times
  • Professional attitude and solid business judgment at all times

 

Required Qualifications:

  • Bachelor’s degree in an appropriate discipline or equivalent work experience
  • 3+ years of related professional experience in a customer facing role with 1 years’ experience specifically in project coordination.
  • Intermediate with the use of Microsoft Office 2003-2010 products (Outlook, Word, PowerPoint, Excel, etc.) and a working knowledge of Adobe Acrobat (PDF) documents and format.
  • Strong Customer Service skills with a customer-focused-drive to take full ownership of the project, customer issues and/or concerns and follows through to completion
  • Proven relationship building skills.
  • Proven verbal and written communication skills – including grammar and voice quality.
  • Proven multi-tasking, organizational and prioritization skills.
  • Proven attention to details, policies and procedures with the ability to identify and recommend improvement opportunities.
  • Passionate about his/her work.

 

Preferred Qualifications:

  • Experience in a Software as a Service environment.
  • Customer Service and/or Project Management experience.
  • Experience using Salesforce.
  • Bachelor’s degree of Science/Experience working in a science field.

 

COMPANY DESCRIPTION:

At VelocityEHS we’re all about helping companies around the world promote a safer work environment for their employees. We develop innovative on-demand (cloud-computing technology) safety and compliance management solutions that enable our customers, environmental health and safety (EH&S) professionals in a wide range of industries, to work faster and more cost-effectively in administering their overall safety compliance programs.

Headquartered in the heart of downtown Chicago, VelocityEHS is much more than just a place to work. VelocityEHS has cultivated a unique environment where success is both a journey and an everyday occurrence. We work hard and play hard because we love what we do. We place a high value on teamwork, and at the same time, look for individuals who are self-motivated and willing to take risk to help the company advance.

VelocityEHS offers many benefits, including:  paid time off, health/dental insurance, 401(K) plan, casual dress, transit benefit program and more. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. We welcome and encourage diversity in the workplace.

 

 

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What are VelocityEHS Perks + Benefits

VelocityEHS Benefits Overview

Here at VelocityEHS, we place a high value on teamwork and understands that a great culture and work environment help to generate innovative ideas. Our employees are self-motivated, hard-working, enthusiastic and enjoy a great work-life balance.

Culture
Volunteer in local community
VelocityEHS partners with local nonprofits to create volunteer opportunities for our employees, who all have up to 2 days volunteer time to use each year.
Partners with nonprofits
VelocityEHS partners with various local nonprofits for volunteer events, such as One Tail at a Time, Cradles to Crayons, Habitat for Humanity and Ronald McDonald House.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person revenue kickoff
Summer hours
President's club
Employee awards
Flexible work schedule
VelocityEHS provides employees with a work schedule that includes Summer hours, and flexible start and end times as needed to accommodate their busy lives.
Remote work program
We have transitioned fully to a remote-first work model, which allows our employees the flexibility they need to manage work around their lives - not the other way around.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
VelocityEHS has dedicated training, both at an employee and leadership level, to help continuously educate our community to better understand their own bias and others experience.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Mosaic celebrates cultural diversity at VEHS, FEM is dedicated to the empowerment of women in our community and Pride works to create a safe & open Workplace for LGBTQIA+ Colleagues and Allies.
Hiring practices that promote diversity
VelocityEHS is dedicated to broadening our recruiting pipeline by ensuring inclusive employer branding, leveraging diverse job boards and partnering with schools with diverse student body populations.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute up to $2750 annually to their FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
VelocityEHS partners with Bright, an online wellness platform that provides 20 hours of live fitness, mindfulness and health programming every day to our employees around the globe.
Team workouts
VelocityEHS always participates in the annual JP Morgan Chase corporate challenge, but we also offer group workouts like bootcamps and yoga throughout the year.
Mental health benefits
VelocityEHS offers Modern Health to all of our employees, a global mental wellness platform that provides several modalities of care including counseling, coaching, and self-paced online courses.
Financial & Retirement
401(K)
401(K) matching
VelocityEHS 401(K) retirement plan matches 50% of an employee's contribution up to 5% of their annual base salary.
Child Care & Parental Leave Benefits
Generous parental leave
VelocityEHS has increased their parental leave policy to 16 weeks of paid leave for birth parents and 6 weeks total of paid leave for non-birth parents.
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
VelocityEHS employees receive between 17 and 32 days per year of paid time off based on years of service, not including additional volunteer and reflection days.
Paid volunteer time
All employees start with 1 day of paid volunteer time per year. We also offer all employees a "day of reflection" to use for personal celebration or education.
Sabbatical
Eligible employees get 1 month sabbatical after 10 years of working at the company.
Paid holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Recreational clubs
Fitness stipend
Employees have access to Bright, an online fitness platform offering 20 hours of fitness and wellness live programming every day.
Home-office stipend for remote employees
Employees receive $100 per month to spend how they see fit to optimize their work from home experience.
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
The Eagles Education program pays for qualified employees to earn advanced degrees and certifications as it related to their career development and growth.
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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