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Client Success Advisor, Hospitality Cloud

| Chicago

Cvent is an exciting, fast-growing tech company that provides industry-leading software to event professionals around the world. Our suite of services – online event registration, venue selection, mobile apps, email marketing, web surveys, and targeted hotel advertising opportunities – have positioned us a major player in the estimated $565 billion global meetings and events industry.

We're looking for Client Success Advisors who are ready to take the first steps toward leadership roles at Cvent. As a consultant, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great opportunity to build a career at a company that's transforming its industry.
Client Success Advisors serve as our clients' primary point of contact while they are using Cvent's software. In this role, you will be responsible ensuring our clients are able to realize the full benefits of Cvent's software by moving them through success plans.

The ideal candidate should be extremely motivated, with excellent communication skills and the ability to thrive in a fast-paced, fun work environment. We're looking for someone who gets excited about having an important impact on a successful, growing company known for its customer service.
What You Will Be Doing

  • Serve as point of contact to Cvent's top chain and management company clients for all Hospitality Cloud products (Cvent Supplier Network, Passkey, Business Transient, Lanyon Group)
  • Maintain general knowledge of the above products in order to monitor client's performance and be able to identify when to bring in a true product expert
  • Focus on the clients' post-sale adoption and relationship to set them up for a successful renewal
  • Create and execute goal-based success plans for your clients to ensure their continuous improvement
  • Lead strategic meetings with clients to identify how our technology and best practices can best enhance their business
  • Manage client's integrations and processes to ensure expectations are met and internal departments are following them
  • Gather client enhancements and communicate to product management team to consider for future releases
  • Collaborate with the sales team to introduce new features and opportunities to clients
  • Work with multiple departments within Cvent to drive change and ensure clients' success

What You Need for this Position

  • Bachelor's degree with strong academic credentials
  • Minimum 2 years professional work experience, directly related to hospitality and/or software industries a plus
  • Strong business acumen, ethics and high integrity
  • Comfortable using general office software applications; sales automation products such as Salesforce.com and web collaboration tools like Zoom a plus
  • Excel at developing relationships over the phone and via email
  • Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment
  • Excellent communication skills (verbal and written)
  • Bilingual in Spanish or French a plus

EEO[/AA]Minorities/Females/Disabled/Veterans
Cvent maintains a drug-free workplace

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • RLanguages
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    • SwiftLanguages
    • ReactLibraries
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    • MySQLDatabases
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    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • TumblrCMS
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    • IntercomCRM
    • SalesforceCRM
    • SendGridEmail
    • Salesforce InboxEmail
    • PardotEmail
    • PardotLead Gen

Location

Located on the Chicago River across from Merchandise Mart, Kapow’s offices are close to public transportation, bars and restaurants.

An Insider's view of Kapow | Cvent

What are some social events your company does?

We have event experts and experienced planners on staff and we partner with many of the country's best restaurants, retailers and venues. So, our quarterly team outings have included rock climbing, rooftops, murder mystery parties, escape races, game nights and more. We also have monthly happy hours at our in-house bar and impromptu karaoke nights.

Olivia

Marketing

What's the biggest problem your team is solving?

Right now, my team is focused on scaling our marketplace. It’s been a really exciting initiative for us all to collaborate on prototyping concepts and implementing the right solution for us. It is so satisfying to work on such a tenacious team whose attitude and curiosity truly reflects in the benefits our product provides our clients.

Addie

Technology

What makes someone successful on your team?

Successful members of our engineering and product team have an insatiable sense of curiosity - wanting to understand how something works, how it’s used and how it could be better. This drive for continuous improvement leads Kapeeps to develop amazing features and propose innovative ideas they are proud to work on and unlock meaningful results.

Mehul

Technology

What is your vision for the company?

Kapow is a leading corporate events technology company, backed by the leader in the industry, Cvent. However, at our core, we are powered by real event experts, melding innovative technology with flawless execution and a sense of fun. Our mission is to save our customers time, create awesome experiences and make events easy to plan and execute.

JC

GM

What projects are you most excited about?

Our product team is ambitious and imaginative, so Kapow is moving fast on lots of exciting projects. As we expand the volume and types of inventory we offer, we're revisiting and refining everything behind how we build and relate our marketplace listings. It's a fascinating challenge that's also preparing us for some very cool future features.

Jorin

Technology

What are Kapow | Cvent Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Kapow has an internal employee advisory group that fields departmental requests to maintain and enhance our culture, organizes social events, takes snack requests, and mentors coworkers.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Kapow hosts company outings Annually.
Stocked Kitchen
Some Meals Provided
Employees get free, catered lunch on Wednesdays
Happy Hours
Kapow Happy Hours are hosted quarterly
Professional Development Benefits
Promote from within
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