Client Success Analyst, Political

| Chicago

What we do

At Civis, we take a science-first approach to solving problems using person-level data. With a blend of proprietary technology and statistical advisory services, we help Democratic campaigns and progressive organizations find, understand and connect with the people they care about, so they can stop guessing and start using mathematical proof to guide decisions. We know others use “data science” and “analytics” as buzzwords, but at Civis we don’t stand for fluff, and we will always deliver scalable products and technologies — not PowerPoints — to drive your organization forward. Learn more about Civis at www.civisanalytics.com.

Our mission

To democratize data science so progressive organizations can stop guessing and make decisions based on numbers and scientific fact.

What we are looking for

We are seeking a Client Success Analyst who will be responsible for partnering with a named list of Civis Analytics political clients, including campaigns and/or progressive advocacy organizations, to enable their successful use of our software in driving their strategic objectives. As the face of Civis Analytics to your clients, you will drive client projects while both proactively and reactively managing day-to-day relationships with your client contacts. This role can be based in either Chicago or D.C. and will report to the Head of Client Success.

You will also work as part of the Civis Analytics cross-functional team to enable the success of your clients, from ensuring execution of high level strategy set by Account Management to advocating client feedback and needs with Product Management and Engineering. You must be able to work well with others who approach problems from different perspectives, but you will be expected to challenge and improve the way we operate.

Minimum Qualifications

  • BA/BS degree or equivalent practical experience
  • 1-3 years supporting and driving external client success with software solutions
  • Demonstrated success understanding client challenges and needs, and mapping them to solutions and action
  • Interest in and ability to master new technologies
  • Stellar communication skills
  • Flexibility with working hours and potential travel
  • US work authorization

Preferred Qualifications

  • A cycle or more of experience on an electoral campaign or at a progressive organization, preferably in data or analytics
  • 3+ years enterprise software experience
  • Experience with Tableau, SQL, and statistics
  • Project management experience
  • Experience in software training
  • Experience in technical writing

Why join our team?

  • The opportunity to be part of a growing tech startup focused on solving interesting and meaningful problems, invested in internal promotion, and committed to fostering a diverse, equal and inclusive workplace. 
  • Competitive benefits, including unlimited PTO, 401K match with immediate vesting, health, dental, and vision benefits, paid parental leave, breastfeeding support including breastmilk shipping services for traveling moms, flexible work from home policy, commuter benefits, wellness initiatives including weekly group meditations, monthly on-site massage therapy, and pet insurance.
  • Modern office, conveniently located in the Loop. Close to public transportation, great restaurants and beautiful city views.

Civis Analytics embraces the individuality of our employees and we celebrate each other's differences. Our products, services, and culture benefit from and thrive on the unique perspectives brought by each person in our community. We're proud to be an equal opportunity workplace, and we are committed to equal employment opportunity regardless of race, age, sex, color, ancestry, religion, national origin, sexual orientation, gender identity, citizenship, marital status, disability, or Veteran status. If you have a disability or special need that requires accommodation, please contact [email protected]

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

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Technology we use

  • Engineering
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ReactLibraries

Location

As one of the popular hubs for tech startups, Chicago is the perfect backdrop for Civis's growing team.

An Insider's view of Civis Analytics

What's something quirky about your company?

One of my favorite parts about Civis is the culture of learning—talking about academic papers is encouraged as well as sharing weird facts about things people are interested in. I also love the people at Civis because they genuinely care about each other and also serving the wider world.

Evelyn

Software Engineer

What are Civis Analytics Perks + Benefits

Civis Analytics Benefits Overview

- The opportunity to be part of a growing tech startup focused on solving interesting and meaningful problems, invested in internal promotion, and committed to fostering a diverse, equal and inclusive workplace. 
- Competitive benefits, including unlimited PTO, 401K match with immediate vesting, health, dental, and vision benefits, paid parental leave, breastfeeding support including breastmilk shipping services for traveling moms, flexible work from home policy, commuter benefits, wellness initiatives including weekly group meditations, monthly on-site massage therapy, and pet insurance.
- Modern office, conveniently located in the Loop. Close to public transportation, great restaurants and beautiful city views.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to $6000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 50000 times an employee's annual salary.
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Acme Co. provides employees with a 401(k) matching plan managed by [provider]. We match 1% of contributions up to 100% of an employee's annual gross pay.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 8 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive 4 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Civis believes that if you are sick you should stay home. We have a flexible sick policy with no stated limits.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Parental Leave. Short & Long Term Disability + Life Insurance. Halloween Costume Contest, Monthly Birthday Celebrations, Happy Hours, & Other Fun Events!

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