Client Success Analyst

| Chicago

What we do

Civis Analytics helps leading businesses, nonprofits, and government use data to identify, attract, and engage customers, constituents, and citizens. With a blend of proprietary data, technology and advisory services, and an interdisciplinary team of data scientists, developers, and survey science experts, Civis helps organizations stop guessing and start using statistical proof to guide decisions. Learn more about Civis at www.civisanalytics.com.

Who we are

At Civis, we have opportunities for applicants who are newcomers, seasoned professionals, and anywhere in between. Our teams are energized by complex challenges and value diversity of thought. Opportunities to stand out and inspire happen daily and we trust and encourage you to act on your ideas – no matter how big they are. We offer you the tools and community you need to do your best work. Each of us is committed to holding ourselves accountable for results, challenging the status quo and finding new ways to grow our company and each other.

About the Role

As a Civis Analytics Client Success Analyst, you will be responsible to partner with a named list of Civis Analytics clients to enable their successful use of our software in driving their business objectives. We target clients across a broad range of industries, including corporations, non-profits, and political campaigns. As the face of Civis Analytics to your clients, you will drive client projects while both proactively and reactively managing day-to-day relationships with your client contacts. This role is located in Chicago and will report to the Lead, Client Success.

You will also work as part of the Civis Analytics cross-functional team to enable the success of your clients, from ensuring execution of high level strategy set by Account Management to advocating client feedback and needs with Product Management and Engineering. You must be able to work well with others who approach problems from different perspectives, but you will be expected to challenge and improve the way we operate.

Minimum Qualifications

  • BA/BS degree or equivalent practical experience
  • 1-3 years supporting and driving external client success with software solutions
  • Demonstrated success understanding client data science challenges and needs, and mapping them to solutions and action
  • Interest in and ability to master new technologies such as Salesforce, Tableau, VAN, etc
  • Stellar communication skills
  • Flexibility with working hours and potential travel
  • Ability to work cross functionally with product and engineering teams to prioritize client requests
  • Ability to advocate for our clients needs

Preferred Qualifications

  • 3+ years enterprise software experience
  • Experience with Tableau, SQL, and statistics
  • Project management experience
  • Experience in software training
  • Experience in technical writing

Why Civis Analytics?

  • The opportunity to be part of a growing tech startup focused on continued learning, mentorship, and internal promotion
  • Competitive benefits including flexible PTO, 401K match with immediate vesting, as well as health, dental, and vision benefits
  • Downtown open office environment near great restaurants and all public transportation options

Civis embraces the individuality of our employees and we celebrate each other's differences. Our products, services, and culture benefit from and thrive on the unique perspectives brought by each person in our Civis community. We're proud to be an equal opportunity workplace, and we are committed to equal employment opportunity regardless of race, age, sex, color, ancestry, religion, national origin, sexual orientation, gender identity, citizenship, marital status, disability, or Veteran status. If you have a disability or special need that requires accommodation, please contact us [email protected]

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

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Technology we use

  • Engineering
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ReactLibraries

Location

"With a central location in Chicago’s Loop, our newly renovated office depicts glass conference rooms named after famous scientists!"

An Insider's view of Civis Analytics

What's something quirky about your company?

One of my favorite parts about Civis is the culture of learning—talking about academic papers is encouraged as well as sharing weird facts about things people are interested in. I also love the people at Civis because they genuinely care about each other and also serving the wider world.

Evelyn

Software Engineer

What does your typical day look like?

Even though our department has the primary responsibility for our customers' success, we work with people from every single department to make it happen. Helping our clients succeed is something that every department actively wants to be involved in.

Sean

Team Lead, Solutions Architects

What are some things you learned at the company?

At Civis, I get to use my interest and abilities in science to solve real problems that matter to real people. I get to learn from my colleagues every day, and often get to teach in the places where I'm the one with expertise. There's a real diversity of backgrounds, interests, and experiences.

Katie

Director of Data Science

What are Civis Analytics Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to $6000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 50000 times an employee's annual salary.
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Acme Co. provides employees with a 401(k) matching plan managed by [provider]. We match 1% of contributions up to 100% of an employee's annual gross pay.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 8 weeks of leave for the secondary caretaker.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Our employees receive 4 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Civis believes that if you are sick you should stay home. We have a flexible sick policy with no stated limits.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Parental Leave. Short & Long Term Disability + Life Insurance. Halloween Costume Contest, Monthly Birthday Celebrations, Happy Hours, & Other Fun Events!

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