Client Success Associate at Lumere

| Chicago
!Sorry, this job was removed at 11:28 a.m. (CST) on Tuesday, April 9, 2019

At Lumere, we are clinicians, researchers, engineers, analysts, marketers, and strategic thought leaders focused on one mission: helping hospital leaders and physicians deliver the highest quality, most efficient care by uncovering and eliminating unwarranted care variation and unnecessary costs - specifically related to device and drug selection and utilization.

Our vanguard approach? Partnering with health systems to ensure that care delivery choices are always backed by data and guided by evidence, drug and device costs are justified by clinical outcomes, and doctors and hospital leaders have access to the right insights and analytics to make the best care decisions for every patient.

What you will be doing:

As a Client Success Associate, you will be responsible for supporting our internal client success team in driving engagement, satisfaction, and business development within Lumere’s enterprise accounts. He/she will develop as an advisor and begin to manage core accounts using data to identify and measure opportunities for Lumere to drive value with our solutions. You will also partner closely with our Implementation team to run training programs for new clients/users and generate upsell leads for sales.

The successful candidate is a strategic, forward thinker and doesn’t shy away from helping our clients find creative ways to drive change within their healthcare system. Building relationships and creating customer delight is what he/she lives for, and will go above and beyond to turn the average client into a raving advocate.

Responsibilities include:

  • Serve as a primary point of contact for assigned client relationships to drive solution adoption and engagement as well as customer satisfaction
  • Support Implementation Consultants and Dedicated Advisors by developing and executing training programs (initial and ongoing support) - includes creating training materials and running training sessions (remote and onsite)
  • Develop and share expertise on healthcare industry best practices, including workflows and governance models, as well as opportunities to leverage Lumere’s solutions to achieve financial and operational targets
  • Monitor metrics to gauge and drive user engagement
  • Translate client feedback into actionable product roadmaps, working with our product and marketing teams to advise on aligning our messaging with our ability to address health system challenges

Qualifications:

  • 1-2 years experience in healthcare management consulting, client success, and/or software implementation
  • Distinctive problem solving and project management skills
  • You are a patient, personable and open-minded individual with a high level of maturity and excellent discretion
  • A demonstrated track record for delivering on client success metrics and meeting deadlines
  • Strong verbal and written communication skills
  • Excellent attention to detail, strong prioritization skills
  • Growth-company DNA - thrives in a fast-pace environment and shares an excitement to lead change!
  • Ability to travel to client sites as necessary
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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • DjangoFrameworks
    • Vue.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail

Location

Millennium Park in the summer, Kris Kringle Market in the winter, great restaurant options all year round...our corner of The Loop has it all!

An Insider's view of Lumere

What are some social events your company does?

Lumere sponsors an annual event known as the Bleacher Bash where employees take the afternoon off to cheer on the Chicago Cubs from the outfield bleachers of Wrigley Field. After the game we head to a nearby karaoke bar for a night of singing and team bonding. I've helped with planning and take great pride in contributing to the culture at Lumere.

Zach

Category Advisor

How do you collaborate with other teams in the company?

We collaborate with Product, Research and Data Ops to update our analytics services to handle a specific subset of medical device data. Our Ops teams get the data, our medical research teams teach us how to interpret it, and our product teams hammer out the UI and task breakdown. It’s complicated and interdependent, which makes it satisfying work.

Sydney

Junior Software Engineer

What is your vision for the company?

In addition to helping our customers push the frontiers of evidence-based medicine, we want to be one of the best places in Chicago for technologists to hone their craft. We think the best way to do that is to build a great team that's as excited about advancing our technology as our mission in healthcare.

Will

CTO

What are Lumere Perks + Benefits

Culture
Volunteer in local community
Culinary Care
Friends outside of work
Eat lunch together
Intracompany committees
Affinity Groups, Sports teams, GrassRoots Environmental Group, Book Clubs, Manager Forums, etc.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Available as part of our health insurance plan offerings
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We offer 4 plans along with Dental and Vision Insurance.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker and also provides 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Lumere provides flexible work hours.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
We operate with a flexible PTO accrual plan with increases at 2 and 5 years of service.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Unlimited
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
We look forward to gathering in the Vault for our monthly town hall.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Health and wellness initiatives: discounted gym membership, in-office yoga and meditation, variety of snack and beverage options, monthly catered lunch, and more! • Competitive compensation package (includes equity • Social events: Books and Brews, game nights, recreational sports leagues, team outings, fireside chats, and volunteer programs • Ongoing professional development and mentorship opportunities • Open and collaborative office environment, standing desks, beer and cold brew on tap, and casual dress

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