Client Success Consultant
Client Success Consultant
Evive people are game-changers.
Evive was founded by two people who wanted to challenge the status quo...and did. More than 11 years later, that spirit still defines our culture. The work we do is redefining how people use their employee benefits, with SaaS-based services that help people to improve their lives and Fortune 1000 enterprises to optimize their benefits investments. We strive every day for the ideal of #benefitslove. Are you one of us?
We’re looking for a supportive Client Success Consultant. Is it you?
You’re highly collaborative, curious, and eager to help. You understand how to gather client expectations and give the right kind of support to ensure they’re met. A great team player, you have passion for excellence and are always willing to go the extra mile with both internal and external teams. You’re personable, positive, and a tenacious problem solver.
Here’s what a Client Success Consultant does at Evive (for people who like bullet lists):
- Build and maintain strong relationships with key customers by supporting Client Success Partners to coordinate day-to-day inquiries and related tasks for assigned clients.
- Support Client Success Partners in meeting client expectations and goals while executing client communication and benefit hub strategies.
- Work directly with clients of all sizes, interacting with various levels of individuals ranging from benefit analysts to HR managers to the executive level.
- Perform client/project-specific data analysis using Excel and internal reporting dashboards.
- Analyze and monitor client data by creating regular performance/activity monitoring and outcomes reports, pulling details from internal reporting dashboards and consolidating disparate data sets, and drawing relevant insights to communicate key findings to the client.
- Understand and be an expert on your assigned client benefit plans, account structures, and programs.
- Keep all customer needs, questions, contract information, and relationship activities up-to-date using our CRM system.
- Perform client-facing outreach and meeting facilitation, including Evive platform demos via webinar and/or onsite-based training sessions.
You bring a lot to the table.
- 3+ years of experience in a client-facing role, involving cloud-based/SaaS technology and leading direct collaboration with senior stakeholders, ideally in health, benefits, or employer consulting in human-capital management.
- Proven ability to develop and cultivate lasting client relationships.
- Bachelor’s degree in Health Systems Management, Computer Science, or Business & Information Technology preferred.
- Excellent written and verbal skills to communicate complex messages in clear and concise ways.
- Confident and engaging presentation skills for small- to medium-size groups.
- Extremely diligent and succinct organization skills.
- Highly detail-oriented and organized, with the ability to prioritize and multitask based on customer engagement and retention goals.
- A proven self-starter with a strong desire to learn and develop.
- Technical aptitude with strong analytical skills.
- Strong time management skills and work ethic focused on delivery.
- Willing and able to perform some overnight travel (10-15% of the time).
Evive takes care of its teammates. Here are our current benefits:
- Laid-back office, casual attire—jeans and a t-shirt are always okay!
- Weekly catered lunch + daily stocked kitchen with drinks, fresh fruit, and a variety of other snacks
- Competitive salaries with annual bonus pay
- Paid Time Off—both for vacation and volunteering
- Paid Sick Time
- Two work-from-home days every month
- Employer-paid medical insurance + subsidized vision, dental, and short-term disability insurance
- Voluntary life and AD&D insurance
- 401(k) with up to 4% company match
- Student loan assistance program
- Employee assistance program
- Pre-tax commuter benefit + convenient location (right off the CTA blue line and Union Station)
- Treadmill desks: walk and work!
- Company-sponsored book club
- And we watch Jeopardy! every day
If you’re prepared to go big, go bold, and go beyond, you’re ready to go Evive.
Apply now!