Client Success Manager

| Chicago

Job Description

At Paradox, our mission is to share our passion for people, deliver magical talent experiences, and drive talent obsession in organizations around the world. We’re a Scottsdale-based startup revolutionizing recruiting through the power of assistive intelligence. Our flagship product, Olivia is the AI assistant helping companies to transform global talent acquisition and candidate experience.


We’ve experienced triple-digit growth over the past year and we're looking for client-obsessed individuals who can provide top-notch service to our amazing clients as we continue to scale. This individual will wear many hats so they must have the flexibility and resilience needed to thrive in an ever-changing startup environment.


This is an unmatched opportunity for a passionate and motivated Client Success Manager. If you like what you read below, we want to hear from you!


Paradox Client Success Managers Love:

  • Our customers (We call them clients) and care deeply about helping solve their problems.
  • Sharing their knowledge and passion about enterprise software and the recruiting industry.
  • Being tech-savvy, self-directed, patient, client-centric, results-oriented, and enthusiastic.
  • Managing software implementations in collaboration with internal and external teams .
  • Proactively monitoring client success and adoption of our products.


Paradox Client Success Managers Will:

  • Partner with client and internal teams to manage project scope.
  • Be experts in our software capabilities and our clients' businesses to make recommendations for how clients can get the most out of our technology.
  • Conduct initial on-boarding and continuous education trainings for clients.
  • Serve as a dedicated point of contact for any technical and support-related issues, for one or many clients.


Why You Should Work at Paradox:

  • Work side by side with passionate, purposeful people - Talent is our DNA and we pride ourselves on having the best!
  • Ability to make a big impact on a growing organization and drive your own career
  • The opportunity to build the next big thing in recruiting technology
  • Internal and external professional development, coaching, and continuous education opportunities
  • Full benefits including medical, dental, vision, life insurance, disability coverage, & a 401(k) retirement plan


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Unbeatable office space overlooking the Chicago River. Close proximity to Union Station, Ogilvie Transportation Center, and the Chicago Amtrak.

What are Paradox Perks + Benefits

Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Perks & Discounts
Casual Dress
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
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