Come for the mission. Stay for the experience.Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us - even you! Healthcare benefits are complex, underutilized, and a mystery for most users. We’re removing that complexity.Our industry-leading technology solution puts a simplified benefits experience in the hands of users, saving them time and money. Since the start of the pandemic, we’ve created a COVID-19 resource center, helped members find testing and care, and made it even simpler to get telemedicine and mental health support to employees.HealthJoy experienced explosive growth in 2020: we raised $30M in Series C funding, earned awards for Talent Culture’s Best HR Technology Leaders and Forbes America’s Best Startup Employers, added 55+ key team members despite going totally remote, and so much more. This year, we continue down that path of high growth and high impact.

Your impact. 

• Manage vendor and partner relationships to foster cultural alignment around HealthJoy’s vision and uphold metrics for accountability, quality and productivity
• Manage engagement metrics, health outcomes and utilization trends reported out to key stakeholders.
• Design and operationalize workflows for primary care wrap-around services
• Work cross-functionally with Product, Engineering, Legal, Compliance and Member Services to ensure daily operations are running smoothly and members are delighted by the primary care experience
• Develop a training and onboarding strategy for clinicians and concierges working with HealthJoy members
• Manage a team of direct reports across the functions listed above (future state)
• Manage strategy and execution for HealthJoy’s newest strategic growth opportunity focused on Clinical practices and telemedicine 
•  Identifying long term operational strategy for optimal scalability and growth 
• Work with internal and external stakeholders to create, enhance and operationalize efforts that support the post-sale needs of Clinical clients

Your experience.

• 7+ years of experience in practice management or telemedicine 
• A proven track record refining complex processes that deliver exceptional results to end users and clients
• Exceptional communication skills and proven ability to build relationships of empathy, trust, and respect with other team members, stakeholders, customers, and partners
• Strong ability to create a plan - and then constantly reassess with the constantly evolving needs of our growing business 
• Must have experience and be comfortable in an entrepreneurial environment with a rapid learning curve; modifying approach to process and communication
• Analytical mindset to interpret data and prioritize opportunities
• Experience with data visualization management is a plus 
• Experience with clinical quality metrics is a plus
• Strong communication, presentation and relationship navigation skills with all audiences; both internal and external
• Proven skills successfully managing executive relationships and highly technical stakeholder relationships
• Impeccable attention to detail with a high degree of accuracy, follow through and independence 
• Demonstrated success managing and implementing complex projects, with keen attention to detail and deadlines

Our rewards.

Work should be meaningful and rewarding.

HealthJoy offers a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP, and telemedicine), flexible PTO plan, 401k+match, parental leave, and HSA contribution match. We also provide our employees with a remote work stipend - to ensure you can work comfortably from home, host virtual-lunch-and-learns, ‘friendship time’ pairings, virtual coffee chats/happy hours, and quarterly team activities.

The best benefit of all? We use our own product. As an employee, you can rely on HealthJoy to feel confident about your own healthcare decisions and get the most out of your unique benefits plan.

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.