Collections Representative at Enova
How do you like to make a difference?
Think back to your last job. Did you feel like you were making an impact? Members of our Operations team know that every call, chat, or email conversation they have with a customer is important; it’s important to the customer, and it’s important to the business. Our ‘Customer First’ company value drives each person in our contact center to provide great customer service, and our strong track record of promoting from within rewards those who truly embody that value. We invest in our people so they can grow, whether it’s straight up the ladder or along their own unique path. This creates a culture where you can truly be seen. Life is short. Work someplace awesome.
About the role:
As a Collections Representative you will be a direct reflection on Enova's core values and drive what matters most to the customer--excellent service! Our collections representatives will need to be resilient and comfortable working with customers through difficult situations. You will reach out to customers and identify solutions to help make consistent loan payments.
What you'll be doing:
- Take inbound calls, make outbound calls, or communicate via email to customers
- Apply a professional attitude and image for all internal and external customers
- Set up arrangements for repayment on past due accounts
- Work customer collection issues
- Update customer information on accounts
- Communicate with other departments regarding special circumstances on customer accounts
We are excited about you if you have:
- High school diploma or GED
- Strong time management skills to work through your day
- Strong problem solving mindset to overcome borrower’s obstacles and be persuasive when necessary
- A desire to exceed your goals in a fast-paced, metric driven environment.
- Comfortable using a PC with general computer literacy skills (ex: 40+ WPM) and basic mathematical skills
- Flexibility and ability to quickly adapt to change
- Great communication skills at every level
Our Operations Team:
We work as a team to understand the true needs of the customer and get to the root of the issue to provide the best service possible. Operations team members are trained to handle any and all queries regarding various Enova brands, providing customers with the answers they need to work toward a better financial future. We are here to create an impact and ensure that our customers know they are valued.
Enova is a multinational company based in Chicago that uses technology to develop innovative financial products and services for individuals and businesses. Our mission is to help hard-working people get access to fast, trustworthy credit, and to date, we’ve provided nearly 7 million customers around the world with more than $20 billion in loans and financing. Our philosophy is simple: “Life’s short. Work someplace awesome.”
At Enova, our 1,300+ talented team members come from a variety of backgrounds and experiences. We hire for culture-add versus culture-fit because we know diverse perspectives create the best answers. Our day to day decisions and policies embrace equity and inclusion, fostering a sense of belonging at Enova.