The Customer Adoption Specialist is responsible for helping to ensure our customers get the most value from our solutions. In this role, you will deliver remote and in-person services to customers as well as build one-to-many resources to promote and enhance product adoption. Your success will be measured by attainment of key metrics directly related to customer engagement: adoption rate, customer retention, ARR growth and more. Some travel may be required.

As a member of the Adoption Team, you'll partner with Customer Success and Solutions Engineering to drive product usage and provide our customers with a great experience. Our team believes in pushing the status quo, celebrating wins, working smart and creating a culture where people are encouraged to be themselves and love what they do. We also offer benefits that you don't find everywhere.

What You Need:

• Strong communication and presentation skills
• Attention to detail
• Initiative, drive and self-direction
• Comfortable in a fast-moving and quickly-changing environment
• Personable and enjoys working with people
• Partnering with others to accomplish goals

Key Responsibilities:

• Deliver remote product webinars and in-person training for end users, IT professionals and business owners
• Build and refine software adoption kit resources
• Participate in new customer onboarding and project kickoff meetings
• Translate "tech speak" into something more basic that end users can understand
• Utilize business intelligence and analytics tools available (i.e., Salesforce, Tableau and Microsoft Office apps)

Qualifications:

• Effective oral and written communication
• Tech savvy and able to learn quickly (no coding experience required)
• Expert in Microsoft Word and informed on other Office applications
• Ability to multitask successfully
• Highly personable and enjoys working as part of a team
• Experience with data analytics
• Experience with Salesforce or other CRM desired
• Bachelor's Degree Preferred

Who We Are:
Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving over 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recently selected for Crain's Best Places to Work in Chicago, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.