Home Chef
Home Chef is a meal solution provider through online meal kit delivery service and in store.
Chicago, IL

Customer Experience Associate - Monday thru Friday at Home Chef

| Chicago
Sorry, this job was removed at 5:17 a.m. (CST) on Tuesday, March 9, 2021
Find out who's hiring in Chicago.
See all Operations jobs in Chicago
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the action, we’re ready to connect with you. There are no limits to where we can go together.
As the COVID-19 situation continues to escalate in the US and around the world, we are committed to keeping our teams and their families as our greatest priority. To that end, we are making some adjustments to the way we will be doing business in the upcoming weeks.
We are taking all the necessary precautions to keep our employees and customers safe, and would love to have you on our team as we can continue to serve our communities.
Do you love to go above and beyond to ensure customer satisfaction? Do you have a desire to help others and solve problems? We're looking for a Customer Experience Associate who wants to be a part of a growing team in the booming meal kit industry.
- The schedule is Monday - Friday
- The compensation for the position is $31,200 per year ($15 an hour)

Overview:

  • You have a real passion for helping Home Chef customers and possess excellent customer service skills.
  • You must be able to work in a team environment and individually to serve our customers’ needs.
  • As a Customer Experience Associate, you will serve as the front line of communication between the company and our customers.
  • Associates will respond to customer issues, complaints and inquiries via phone, email and chat.
  • You will act as a brand ambassador by being an expert in our product and sharing it with our customers.

Detailed Responsibilities:

  • Respond to customer inquiries promptly and thoughtfully
  • Assist customers in managing their Home Chef accounts.
  • Strive for first-contact resolution with each interaction.
  • Engage positively with customers sharing their Home Chef experience.
  • Provide timely responses to tickets across all channels—less than 60 seconds for chats, less than 24 hours for emails.
  • Provide an extraordinary, full life cycle customer experience to our users through phone, email and chat support.
  • Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience.
  • Collaborate with other team members to ensure consistent and seamless services to Home Chef customers.
  • Be an expert on our product—keeping up to date on new features and weekly changing menus.
  • Share themes and feedback from customers with the team to contribute to product improvements.

Qualifications: The requirements listed below are representative of the knowledge, skill, ability and/or other characteristics needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

  • GED required; Bachelor's degree (preferred)
  • Prior experience in Customer Support or related position (restaurants, retail, etc.)
  • Positive approach to customer communication, as well as team collaboration.
  • Proven communication skills – both verbal and written
  • Can type a minimum 40 wpm
  • You are comfortable responding over the phone, on video calls, or in person
  • Dedication to excellence in hospitality and/or customer service
  • You naturally enjoy working with people to solve problems and build group morale
  • Comfort with a fast-paced dynamic environment that will evolve rapidly
  • The requirements listed above are representative of the knowledge, skill, and/or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

Schedule:

  • 40 hours a week - 5 days/week
  • The compensation for the position is $31,200 per year ($15 an hour)

Perks/Benefits:
- Comprehensive Medical, Dental, and Vision Insurance – benefits start the 1st day of the month following your start date 
- Company paid Life Insurance, Short Term Disability and Long Term Disability
- 401k Employer match - 50% on the $1, up to 6% of the employee's earnings 
- We offer flexible spending accounts (FSA) for qualified Medical, Dependent Care, Parking, or Transit expenses
- Flexible paid time off (PTO) policy, plus sick days 
- Generous Parental Leave 
- Great Work/Life Balance – We value and support each individual team member
- Quarterly company-wide “Town Hall” meetings 
- Ongoing professional development opportunities by level and function
- Your choice of Windows or Mac laptop, plus an extra screen 
- Onsite gym 
- Weekly Fooda credit 
- Newly renovated office in the historic Old Main Post Office which is located close to multiple Metra and CTA options
- Employee discounts through Perkspot
- Discounts on Home Chef meal kits and at Kroger stores
- Casual dress in a fun, friendly and collaborative work environment
Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!
Home Chef is an equal opportunity employer.
To view the California Applicant Notice click here

See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

Located in the iconic Old Chicago Post Office. The office is easy to get to by various train and bus stops being close by. https://post433.com/

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • OptimizelyAnalytics
    • IllustratorDesign
    • SketchDesign
    • AsanaManagement
    • TrelloManagement
Previous
Next

What are Home Chef Perks + Benefits

Culture
Volunteer in local community
We offer volunteer days at The Greater Chicago Food Depository. Our Employee Resource Groups are actively engaged in volunteer events throughout the year.
Partners with Nonprofits
Home Chef has partnerships with The Greater Chicago Food Depository and Feeding America.
Friends outside of work
Eat lunch together
Intracompany committees
HC Connect is our internal team who puts together social events and programs for our teams
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
CookOUT (LGBTQ+), Black ERG, Parents Group, Women's Group and Home Chef DEI Council
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
You know your schedule best!
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Home Chef hosts company outings Semi-annually.
Free Daily Meals
Weekly Fooda credit which equals to one company paid lunch per week .
Game Room
Our game room includes ping pong, board games and video games
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Home Office Stipend for Remote Employees
We are currently offering $50 per month to all remote employees to help pay for home office expenses
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Home Chef hosts lunch and learn meetings once per quarter.
Promote from within
Paid industry certifications

Additional Perks + Benefits

We are always looking at new perks and benefits to offer to our employees.

An Insider's view of Home Chef

What’s the vibe like in the office?

Home Chef is all about building relationships and getting to know team members on a personal level. Our new office was designed with the idea of being at “home” in mind. There are lounge chairs and collaborative spaces where we are constantly meeting with co workers from different teams to brainstorm and ideate!

Mel Rocha Cheng

Retail Brand Manager

How do you collaborate with other teams in the company?

Being on the New Product Development team, we are very fortunate in the fact we get to interact with almost every team at Home Chef! In my role specifically, I have the chance to utilize my interest and core skill set in consumer and data insights to help inform our cross-functional teams of different lanes of innovations we can take next!

Scott Milling

Senior Insights Analyst, New Product Development

What are some things you learned at the company?

One of the greatest lessons I’ve learned here at Home Chef is what it means to have great leadership. 2020 has been one of the most chaotic years I’ve ever experienced in Operations but having a management team that cares about getting the job done AND ensuring the teams well-being has been such an amazing learning experience!

Jamie Marshall

Special Projects Manager, Operations

What unique initiatives do you have that encourage innovation?

We do a great job weaving innovative thinking into our day-to-day and make it a priority so much that we have “curiosity” as one of the core values for the company. The tech team holds regular brainstorming and competitor tear-down sessions and day-long “hackathons” where we’ll focus on solving a specific problem or building a certain product.

Katie Bevier

CTO

How does the company support your career growth?

Home Chef is constantly growing and moving forward so things never get boring or stagnant. There are plenty of opportunities to grow professionally and to move forward within the company because we are empowered to speak up and to contribute.

Nigel Palmer

Executive Chef

Home Chef Careers in Chicago
27

All Jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Content
Tap to close

Learning and Development Coordinator

Home Chef
Chicago
1 day ago
+45
The L&D Coordinator will support the execution and roll out of various learning, development, and performance initiatives. You will interact with the design and delivery teams as well as learners and leaders within the organization. You will own a variety of tasks related to the delivery of learning and performance content including project intake steps, creation of learning paths within the platform, and testing and revision when necessary. You will also be responsible for creating reports on learner and performance progress, providing summaries to leadership, and will provide optimization recommendations.

Director, Retail Strategy & Analytics

Home Chef
Chicago
2 days ago
+45
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the

Food Supply Chain Analyst

Home Chef
Chicago
2 days ago
+45
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the

Director Product Management - Tech

Home Chef
Chicago
2 days ago
+45
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the

Leave Coordinator

Home Chef
Chicago
2 days ago
+45
The Leave Administrator will be responsible for the day to day tasks that are required to manage the Leave of Absence and Workers Comp process for eligible Home Chef Employees. The work will be remote to start but then required to be in Chicago office in the future.

Workforce Program Coordinator

Home Chef
Chicago
3 days ago
+45
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the

Data Engineer II

Home Chef
Chicago
4 days ago
+45
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the

Category Manager

Home Chef
Chicago
6 days ago
+45
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the

Software Engineer I (Full Stack - React/Ruby)

Home Chef
Chicago
1 week ago
+45
Has fundamental knowledge of application design and development. Utilizing Ruby on Rails framework, React/React Native, and of course vanilla Javascript and CSS. Hosting on Heroku, postgres database. Utilizes Git version control to manage code deployment.

Software Engineer II (Full Stack - React/Ruby)

Home Chef
Chicago
1 week ago
+45
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the

FSQA Program Manager, Product

Home Chef
Chicago
1 week ago
+45
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store.  Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the

Ingredient Specialist

Home Chef
Chicago
1 week ago
+45
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store.  Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the

Supply Chain Associate Category Manager - Proteins

Home Chef
Chicago
1 week ago
+45
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the

Manager, Culinary Analytics

Home Chef
Chicago
1 week ago
+45
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the

Senior Software Engineer

Home Chef
Chicago
1 week ago
+45
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the

Software Engineer II

Home Chef
Chicago
1 week ago
+45
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the

Insights Analyst- New Product Development

Home Chef
Chicago
1 week ago
+45
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’sStartup of the Year Moxie award in 2017. If you’re ready to be part of the

R&D Chef I

Home Chef
Chicago
2 weeks ago
+45
The Research and Development Chef I will conceive and create new recipes for the Home Chef menu that meet our nutritional, cost and ingredient specifications. 

Temporary Talent Acquisition Specialist (3 months)

Home Chef
Chicago
2 weeks ago
+45
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the

Data Scientist

Home Chef
Chicago
2 weeks ago
+45
Leveraging analytics and data science, you will build models and tools that allow the business to make better data driven decisions. As we work to drive the evolution of marketing analytics, you will help lead the development of a more cohesive and holistic view of our omni-channel marketing effectiveness. This will enable us to make better, faster and more data informed decisions on marketing performance, optimizations, customer journeys and allocations of spend. You will work with various other departments such as product and operations on complex optimization problems and forecast development. 

Data Developer II

Home Chef
Chicago
2 weeks ago
The Data Developer leads technical work and projects which enable Home Chef to make more and better data-driven decisions. With the broader team, the Developer is responsible for the creation and maintenance of the end to end data “value chain.” This encompasses capturing the right data, designing a data model that fits the needs of our data consumers, and building the analytics on top of that data. This role is considered a “subject matter expert” for that department within the analytics team. If you are looking for an opportunity lead work and guide others, then this the right opportunity for you!

Senior Manager, Marketing Strategy and Analytics

Home Chef
Chicago
3 weeks ago
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the

Director Financial Planning and Analysis

Home Chef
Chicago
3 weeks ago
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store.  Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the

Food Safety and Quality Program Manager

Home Chef
Chicago
3 weeks ago
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store.  Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the

Senior Associate, Lifecycle Marketing

Home Chef
Chicago
3 weeks ago
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the

Public Relations Manager

Home Chef
Chicago
3 weeks ago
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the

Retail Strategy Analyst

Home Chef
Chicago
3 weeks ago
The purpose of this role is to support the fast paced growth of Home Chef’s retail business via its core product offerings (kits, ready to heat) in Kroger stores, along with growth initiatives for Kroger’s Deli Department. In both capacities, your primary responsibility will be to analyze performance on financial metrics (sales, gross margin, EBITDA, etc). Your primary contribution will be to execute analyses on a range of business topics ranging from product performance to competitive benchmarking to customer lifecycle metrics to profitability. This is an exciting opportunity to have a tangible P&L impact on both a high-growth business line (Home Chef retail) and impactful categories at the largest grocery chain in the US (Kroger).