Customer Experience (CX) Researcher
What We'll Bring.At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
What You'll Bring
6+ years in a market research, VOC, consulting and/or strategic insights role.
Prior experience driving customer experience (CX) initiatives across diverse teams, channels and platforms.
Ability to translate insights into a story and present to stakeholders at various levels across the organization
Advanced in PowerPoint & Excel, and preferably Qualtrics.
Prior experience working with quantitative and qualitative research methodologies
What we’d prefer to see:
A mix of B2B and B2C business marketing experience
Preferred certifications or education: MBA, Agile, Qualtrics certification
Impact You'll MakeYou will be responsible for delivering strategic, relevant and actionable insights to inform and shape business and operational decisions, and guide our consumer and customer experience.
Design and gather customer feedback, asking the right questions, of the right customers, at the right time – in key moments of truth across the CX journey.
Analyze and synthesize information, and enrich understanding by integrating unstructured & structured data. Making sense of it all and sharing what is important.
Partner closely with a diverse set of cross-functional stakeholders to provide timely, strategic, relevant and actionable insights that drive the overall business forward.
Craft insight-driven stories and proactively share visually inspiring reports and dashboards across the organization.
Measuring the impact of Insights on strategy and action. Baseline the current customer experience, ensure that insights are being used to guide discussions on priorities and tradeoffs, and track, monitor and share impact of insight-driven actions.
Always thinking about “what’s next?” Partner to continuously refine the organizational Insights roadmap and align action with value and growth.