Customer Experience Manager at Motorola Solutions
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewCustomer Experience team goal is to make it easy, enjoyable, and valuable for our customers to do business with MSI. We enhance customer experience by driving Motorola Solutions’ priorities and actions through the customer's voice.
Customer Experience representatives interface with different MSI organizations & departments in order to develop and implement strategies and actions in improving customer relationship, dedication, and satisfaction.
In this role you will:
Manage the Customer Experience & Field Quality Governance and Issues
Understand current customer experience and strive to enhance it
Create and manage action plans to improve customer experience
Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience
Analyze all survey feedback, identify key improvements & drive action plans
Ensure correct focus on critical customer issues (skillfully manage key customer touch-points & drive resolution)
Organize projects and initiatives that enlighten company staff, across different organizations on the benefits and consequences of their decisions and performance on customers’ experience and on company profits
Build an in-depth understanding of key customers and their overall customer experience with Motorola Solutions
Focal point for non-technical customer issues (provide linkage into the functional teams for improvement actions)
Balance business needs with customer expectations
Continuously improve built-in & seamless Quality
7 years experience
Travel RequirementsUnder 10%
Referral Payment PlanNo
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.