Position at Community Brands

Community Brands is a software company that helps organizations achieve social good. Through our technology, we help more than 100,000 associations, nonprofits, schools, faith-based organizations, and partners grow stronger and achieve their missions. Like our clients, our nearly 2,800 employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that’s a great perk we offer too). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we’re looking for great employees to join us!

As a member of the Community Brands Event Execution Team, you will help provide all auction related support to guests at fundraising events. Customer Service Representatives (CSRs) are expected to be people-oriented and understand the inner workings of basic technology. They must demonstrate the ability to interact with event personnel and auction guests in a professional manner, with a SMILE on their faces!

Our CSRs help guarantee client satisfaction, flawless use of our technology, and maximum revenue generation for our charitable partners. The scheduling, training, and payroll for Community Brand CSRs is handled by one of our two staffing partners based upon your market. You are in full control of your work schedule as they post shifts that you can either claim or ignore!

The pay rate is $20/hr.

KEY DUTIES -

Make Hope Happen

RESPONSIBILITIES (Including but not limited to) –

• Work closely with the Event Specialist (ES), Customer Service Representatives and event attendees
• Register guests within the Community Brands system
• Assist guests in placing bids, making purchases, and donating directly through their phone
• Act as a personal bidder for guests without cell phones
• Answer all questions related to Community Brands technology
• Approach guests to encourage bidding
• Manually input raffle sales and donations
• Assist in the checkout process
• Adhere to all company policies and procedures
• Act in the best interest of clients and Community Brands

QUALIFICATIONS –

• Engaging
• Outgoing, energetic personality
• Comfortable meeting all types of new people
• Punctual and detail oriented
• Ability to remain motivated and thrive with little management
• Comfortable in a dynamic, changing work environment
• Excellent written and oral communication skills
• Excellent interpersonal skills
• Ability to articulate Community Brands technology to both technical and non-technical audiences
• Self-motivated and self-directed
• Superior analytical, evaluative, and problem-solving abilities
• Exceptional customer service
• Bachelor’s degree preferred, but not required
• Experience in non-profit sector, customer service, event management or account management preferred, but not required

Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities