Enova
Chicago, IL

Customer Service Representative

| Chicago
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How do you like to make a difference?

Think back to your last job. Did you feel like you were making an impact? Members of our Operations team know that every call, chat, or email conversation they have with a customer is important; it’s important to the customer, and it’s important to the business. Our ‘Customer First’ company value drives each person in our contact center to provide great customer service, and our strong track record of promoting from within rewards those who truly embody that value. Where else will you find a contact center with team members who have been with the company for 10+ years? We invest in our people so they can grow, whether it’s straight up the ladder or along their own unique path. This creates a culture where you can truly be seen. This is the core of Enova.

Role

As a Contact Center Representative you will be a direct reflection on Enova's core values and drive what matters most to the customer...Excellent Service!! 

We Are Excited About You If You Have

  • High school diploma or GED
  • Strong time management skills to work through your day 
  • Strong problem solving mindset to overcome borrower’s obstacles and be persuasive when necessary
  • A desire to exceed your goals in a fast-paced, metric driven environment.
  • Comfortable using a PC with general computer literacy skills (ex: 40+ WPM) and basic mathematical skills 
  • Flexibility and ability to quickly adapt to change
  • Great communication skills at every level

Why Join Enova

  • Grow your career with training and development opportunities 
  • Attend frequent get-togethers - recognition lunches and team events
  • Wear jeans to work every day? That's right - it is a fun and casual work environment
  • You will also have the opportunity to earn a performance driven bonus incentive

Our Operations Team:

We work as a team to understand the true needs of the customer and get to the root of the issue to provide the best service possible. Operations team members are trained to handle any and all queries regarding various Enova brands, providing customers with the answers they need to work toward a better financial future. We are here to create an impact and ensure that our customers know they are valued.

About Enova:

Enova is a FinTech company dedicated to using technology to help hard-working people get access to fast, trustworthy credit. To date, we’ve helped more than 5 million customers around the world. Born and raised in Chicago, our philosophy is simple, “Life’s short. Work someplace awesome.” Want to learn more? Just ask any of our almost 1,500 employees.


Our goal at Enova, we believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.


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Where we are

175 W Jackson - Located right in the loop and easily accessible from the suburbs or the city.

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
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What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Intracompany committees
Women @ Enova, Pride @ Enova, South Asians @ Enova, and more!
Open door policy
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Enova employees are able to leave at 2pm on Fridays between Memorial Day and Labor Day!
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Past events have been at the Museum of Science and Industry, Millennium Park and more!
Vacation & Time Off Benefits
Paid Volunteer Time
Sabbatical
Eligible employees get 30 days of paid sabbatical after their first 4 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
We offer employees discounted on-site garage parking.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Both company-wide and department-specific events.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available

Additional Perks + Benefits

Sabbatical program • Recognition programs • On-site discounted manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Monthly social events • Discounted gym memberships • Intramural sports • Pet insurance

An Insider's view of Enova

What’s the vibe like in the office?

Enova has a fun, but hardworking vibe. Throughout my time here, even while everyone is hard at work, we are all still enjoying what we do and who we get to do it with.

Mercedez

Learning Systems Administrator

What projects are you most excited about?

My job requires me to think about my work from many different angles, and often make decisions when there is no obvious 'right' answer. I really enjoy the opportunity of tackling new challenges and mastering different decision-making frameworks.

Monica

Sr Manager, Product Management

How does the company support your career growth?

Enova supported my career/growth with training when I started. In baseline, the training program for new software engineers, we were given the time to learn before joining a team. It was great to have dedicated time just focused on learning and getting acclimated to Enova before jumping into project work.

Elena

Software Engineer II

What’s the vibe like in the office?

Enova provides an open and supportive environment that allows employees to proactively grow and develop. Leaders and mentors motivate team members to discover a better way to do the work. Here you can find yourself surrounded by talented, inspiring people.

Grace

Data Analyst I

Enova Careers in Chicago
8

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Data + Analytics
Dev + Engineer
Operations
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Customer Service Representative

Enova
Chicago
1 week ago
+45
Answer inbound calls, chats and resolve customer issues. Ensure customers sign applications and minimize loan withdrawals by overcoming customer’s concerns and selling the caller on features and benefits of our services. Convert leads into completed loan applications. Contact existing customers to address questions or to follow up on current marketing campaigns. Contact potential customers who have not completed a loan application. Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals. Apply a professional attitude and image for all internal and external customers.

Strategy and Operations Analyst

Enova
Chicago
1 week ago
+45
Manage initiatives that focus on driving new projects, processes improvements and customer experience enhancements. Build and cultivate relationships with cross-functional teams within the organization. Evaluate vendor proposals, negotiate with external partners and collaborate with internal tech development teams to ensure that projects meet business requirements. Anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and drive bottom line results. Run ad hoc projects that are often data intensive and require comfort with numbers to make decisions.

Workforce Management Department Manager

Enova
Chicago
2 weeks ago
+45
Enova is seeking to hire a Workforce Management Department Manager to optimize our contact center efficiency, using Genesys WFM software. With the help of a support team, this person will operate as an owner to drive the overall strategy for WFM that reflects a high performance environment and culture. We will look to this highly motivated person to establish a strong set of best practices and methods to maximize efficiency and occupancy, to meet fluctuating volumes and staffing demands.

Software Engineering Tech Lead

Enova
Chicago
2 weeks ago
+45
As a Software Engineering Tech Lead, you will take ownership of the development of our systems and applications. You will team up with technical and business stakeholders, advocate for a high quality codebase, and eliminate roadblocks. You'll also enhance our collaborative environment by supporting the engineers on your team through mentorship and knowledge sharing.

Senior Software Development Engineer in Test

Enova
Chicago
2 weeks ago
+45
As a Senior Software Test Engineer, the team will look to you for testing not only at the feature level, but on the product level. Not only will you be involved in writing tests and feature specs with developers, it’ll be your responsibility to manage test implementation and quality validation for the entire project. This includes everything from choosing and laying the groundwork for new test suites, to pushing back on deadlines when a project needs more TLC before release. Product confidence is a top priority for each team, and we’ll look to you to be its vanguard in each project.

Software Engineer

Enova
Chicago
3 weeks ago
+45
What you’ll be doing: As a Senior Software Engineer, you’ll be designing and implementing technical solutions to business problems. You’ll collaborate with other engineers to build the best systems for the problem at hand, learning from Lead Engineers and Architects, while mentoring junior developers. Most problems have multiple solutions and we need your expertise to figure out which one is best, influence technical teams of your solution, and drive to completion.

Strategy and Operations Associate

Enova
Chicago
3 weeks ago
+45
  Strategy and Operations Associate As an Associate on the Strategy & Operations - or “S&O” as insiders commonly refer to them here – You will wear a lot of hats so being comfortable with change comes naturally. What you’ll do:

Collections Representative

Enova
Chicago
3 weeks ago
+45
As a Collections Representative you will be a direct reflection on Enova's core values and drive what matters most to the customer...Excellent Service!! Our collections representatives will need to have resilient and comfortable working with customers through difficult situations. You will reach out to customers and identify solutions to help make consistent loan payments.