What We Do

Uptake helps industrial companies digitally transform with open, purpose-built software that delivers outcomes that matter. Built on a foundation of data science and machine learning, our vision is to create a world that always works — one where the machines and equipment we depend on daily don’t break, and industrial companies are once again the creators of economic growth and opportunity.

What You’ll Do:

As a Customer Solutions Lead, you will work closely with our customers and Uptake functional teams to build solutions that do not currently exist in our core product. The Customer Solutions Lead’s ability to internalize and articulate the needs of customers, married with business savvy and technical competency, are leveraged to build trust, discipline, and passion across the organization. The Customer Solutions Lead thrives as both an individual contributor and in collaborative settings by translating customer needs, influencing Product leadership to adjust the core product roadmap based on customer feedback and producing solutions that deliver customer and business value.

Responsibilities:

• Own the development of solutions for customers in a variety of industries
• Lead discovery processes, user/customer research and prototyping to identify, evaluate and define solutions that are valuable, usable, and feasible
• Act as main point of contact for solutions with the internal working team
• Evangelize any solutions into the core product vision and roadmap
• Define and maintain product KPIs, and use them to measure/report progress and to align solution development to business strategy
• Prioritize against short- and long-term value delivery within the expected timeframes
• Collaborate with Engineering, User Experience, Industry, Commercial, Implementation and other teams throughout solution definition and project delivery
• Make and own the hard decisions and trade-offs that emerge during solution delivery when things don’t go exactly as planned
• Participate in and help lead the continued evolution of the Solutions organization and related processes
• Help prepare solution backlogs for release and sprint planning
• Conduct research on new features, technologies and approaches as needed to support Solutions teams
• Become an expert in Uptake’s products and our customers
• Become viewed as the go-to person to ensure Uptake and the customer are aligned on project objectives and key results

Qualifications:

Required:

• Minimum of 2 years of product management or similar experience at a technology/IT company
• Understanding of business and functional requirements
• Strong technical capabilities
• Ability to think strategically about product output and commercial viability and be an influencer to teams who can help support that strategy
• Display the ability to be a leader to all parties involved in the product-life cycle
• Prior demonstration of managing priorities against the varying needs of customers and partners
• Critical thinking skills to quickly make and measure decisions during planning and execution
• Coherently discuss and differentiate opportunity, image, value and revenue

Preferred:

• Confidence to leverage intuition to translate the unknown opportunity into an actionable plan
• Previous experience as a business analyst

Why Work Here

We build and deliver, then explore to build more. Curiosity and flexibility enable everything we do, and we get stronger as we make each new industry smarter. As a team, we bring our diverse backgrounds, beliefs and experiences to solve problems no one has yet to solve, at a speed no one has yet to experience. We support and challenge one another to bring out a new best in each of us, and we might have a little fun along the way.

Applicants must be authorized to work in the U.S.

Uptake welcomes and encourages applications from all individuals, without regard to any prohibited ground of discrimination, including from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.