Remote position available, local preferred.

OpenMarkets' Customer Success team is passionate about helping our customers succeed. The associate will support customer success and growth in the post-sales life cycle by asking tough questions that uncover new opportunities for delivering value far and wide within organizations. 

We are currently seeking aspiring leaders to join our Customer Success team working with healthcare equipment suppliers, including companies like Philips, STERIS, Medline, and more.  

Primary Responsibilities:

• Behind the scenes support to a dedicated portfolio of supplier customers, answering questions and providing coaching/feedback 
• Build relationships to learn about equipment suppliers’ business needs from the outset 
• Collaborate with sales and marketing colleagues to facilitate a smooth onboarding process, ensure timely deliverables of data and marketing material 
• Support customer success team on formal business reviews each quarter, sharing meaningful, comparative data insights that will improve performance and account satisfaction 
• Closely monitor platform activity to ensure process improvement, identify at-risk clients and mitigate red flags 

Preferred Skills:

• 1-2 years of experience working in B2B customer service or marketing (preferably in tech or healthcare)
• Curiosity and hustle to understand customer needs and provide creative solutions to solve for them 
• Strong communication and presentation skills 
• Strong strategy and problem-solving skills (e.g. identifying client needs, creating mutually agreeable plans, managing relationships w/ diverse stakeholders, solving issues collaboratively) 
• Knowledge of (or interest in) learning about healthcare purchasing 
• Ability to collaborate effectively with colleagues for the benefit of the customer with a high sense of urgency and excellent organizational skills 
• Experience using a CRM and proficient at working with data in Excel 

What We Offer:

• Full healthcare benefits (medical, dental, vision) 
• 401k retirement plans with a 4% match 
• Generous paid time off policy 
• Maternity/paternity leave options 

Apply Now

We want everyone OpenMarkets is an equal opportunity employer. We believe that we can only make healthcare work for everyone if we get everyone to work on it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.