• Train users of our platform and expanding number of reports to drive immediate usage and adoption
• Assist with developing and updating content of our Help Center
• Continually create or refine internal documentation
• Support license creation and management
• Primary contact on customer support
• Assist with client engagement initiatives as needed
• Own webinar administration
• User group coordination assistance
• Maintain and track client and internal group KPI's
• Support all pillars of Customer Success function as needed

• Skilled at developing relationships with clients to become a trusted and value-added business partner
• Excellent oral and written communication skills
• Organized individuals with strong project management skills
• Strong presentation skills, particularly with training customers in a technological area
• Ability to easily walk people through an entire process, step by step, and create a story to increase understanding of the data
• Proven analytic skills: conceptualizing, analyzing, deriving insights from data, and designing an execution plan to achieve success on our platform
• CPG and Retailer knowledge, including knowledge of consumer and category insights
• Understanding of both syndicated and household panel data (Nielsen and/or IRI)

Experience Required

• Bachelor's or Master's Degree with 3-5+ years relevant experience
• Desired CPG experience in Brand Marketing, Market Research, Category Management, and/or Shopper & Consumer Insights roles or experience as a service provider to these functions
• In addition, relevant software industry, Nielsen or IRI experience (consulting, product, sales support and/or service delivery function), is ideal
• Working knowledge of enterprise software applications and services designed for the retail and consumer goods industries is highly valued (e.g., Nielsen, IRI, Dunnhumby)
• Experience as a power user of Microsoft Excel and Business Intelligence software such as Microstrategy, Tableau, QlikView, Spotfire or Business Objects