Job Summary:

• Works to provide support to our students, international medical trainees, during their time in the United States
• Builds relationships with individual visitors ensuring they have the best possible experience from start to finish at their clinical rotation and in their respective program location

General Responsibilities:

• Provide general guidance to our students to ensure their initial and continued satisfaction at their clinical rotation and with AMO’s services
• Monitor and respond to incoming, as well as sending outgoing, communication regarding student inquiries and concerns about their program rotation in a timely manner
• Develop, maintain, and build trusted advisor relationships with our students through understanding customer challenges, providing ongoing support, and ensuring closed-loop customer communication
• Manage any questions, issues, and items for follow-up with our students and handling customer technical cases during their rotation time
• Deliver best-in-class customer service over phone, email, text and live chat platforms
• Other job-related duties as assigned

Skills:

• Possess a strong work ethic
• Be upbeat, driven, intelligent, well-organized, articulate
• Thrive in a fun, fast-paced environment
• Exceptional customer service skills and customer support experience
• Ability to work independently as well as collaboratively within the team and across various departments
• Strong analytical skills, detail oriented and ability to prioritize effectively multi-task and meet deadlines
• Proficient in Microsoft office; including Word, Excel, and Outlook
• Experience using Zendesk or similar system preferred but not required

Competencies:

• Oral and written communication skills
• Organization and planning skills
• Attentive to details
• Customer service
• Phone etiquette
• Judgment and decision-making abilities
• Adaptability
• Confidentiality
• Ability to prioritize multiple tasks simultaneously
• Good comprehension skills–ability to clearly understand and state the issues customers present

AMOpportunities is an Equal Opportunity Employer and embraces diversity of every kind.