Customer Success Manager (Risk & Compliance) at LogicGate (Chicago, IL or Remote)

| Chicago | Remote
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LogicGate is a SaaS company with a mission to empower every organization with the technology they need to proactively manage and transform risk into strategic opportunities. We’ve recently secured more than $100M in Series C funding to help us get there, but we also need collaborative, curious, and self-driven team members as we continue to disrupt the wide world of GRC (governance, risk, and compliance) with our G2 Grid top rated GRC Solution, LogicGate Risk Cloud. 

We’re headquartered in Chicago yet have embraced a distributed work culture with employees in 25+ states. Unless a job requirement makes it necessary for a particular role to be performed at the LogicGate office, our team members are able to choose the best working style for them whether that be in the office full-time, fully remote, or a hybrid of both. We’re already a top workplace in Chicago (just ask Built In, Crain’s Chicago Business, and the Chicago Tribune), and we’re thrilled to bring our culture nationwide.

We are seeking an energetic Customer Success Manager that has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion.

How you’ll spend your time:

  • Build and maintain customer relationships in order to drive product adoption, expansion, and customer advocacy
  • Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and to ultimately empower them as a GRC professional to achieve their business outcomes
    • Lead the development of long-term success plans with your customers, including holistic implementation/adoption roadmaps for their work in the Risk Cloud, as well as consultation on how to mature their GRC program overall
    • Educate customers on key outcomes and metrics they should be tracking to measure the success of their GRC program
    • Facilitate the tracking of customer metrics and proof points
  • Own the tracking of customer health scores and proactively engage unhealthy customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions
  • Collaborate cross-functionally with other LogicGate teams throughout the customer journey
    • Partner closely with the Relationship Management and Solution Engineering teams to drive expansion opportunities and ensure customer retention (i.e., renewals), as well as assist with additional implementation and Professional Services scoping
    • Collaborate with the Professional Services, Implementation Services, and Relationship Management teams to ensure a smooth handoff of the customer experience from onboarding and implementation to ongoing partnership
    • Work with the Relationship Management team to conduct ongoing Strategic Business Reviews to regularly check in with your customers and drive conversations around how we can help to provide more value to the customer
    • Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and influence our Risk Cloud product roadmap
  • Become an expert on the Risk Cloud platform; be able to articulate the value of the tool and how it can be leveraged most effectively by different customer stakeholders
  • Conduct highly effective meetings with customers over web conference

We get excited about you if you have: 

  • Bachelor’s Degree
  • 3 + Years Experience in GRC or Risk Advisory
  • Experience in GRC, risk management, compliance, or audit
  • Interest in supporting sales and commercial business development efforts
  • Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001
  • Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
  • Great people skills – ability to quickly understand your audience and tailor the right message to them
  • Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are critical
  • A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help

What else is in it for you?

Competitive salary, stock options, and benefits are just the beginning. Our Total Rewards Package is designed to support you both in and outside of work. We offer various programs to help you grow your career, including an Emerging Leaders Program and a Continued Education Budget ($1,000 per year per employee). LogicGate aims to nurture a work environment where our teammates feel safe coming as they are, and we offer Employee Resource Groups, regular trainings, and conversations meant to foster a sense of belonging. Outside of work, perks like generous PTO, Summer Fridays and Health Days give you time to recharge and relax. Working with our team of 200+ might just be our best perk, though, as you’ll be working with smart, passionate people who are helping take LogicGate to the next level. Interested in joining the Herd (did we mention our mascot is a goat?)? Apply today!

We are currently working on becoming compliant with new regulations in Colorado. Until we are able to do so, this role cannot be performed in Colorado.

#BI-Remote #LI-Remote



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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • Spring BootFrameworks
    • AngularFrameworks
    • Neo4jDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • CanvaDesign
    • FigmaDesign
    • IllustratorDesign
    • MiroDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • WordpressCMS
    • DriftCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • Salesforce PardotCRM
    • Influitive CRM
    • SalesloftLead Gen
    • 6sense Lead Gen

Location

For those located in Chicago, we're headquartered in River North with tons of trendy restaurants and bars. We're steps away from the brown line and a quick walk to the red and blue line. Many of our team members are located remotely across the country.

An Insider's view of LogicGate

What’s the vibe like in the office?

The culture at LogicGate is always about “The team, the team, the team”. Everyone comes into work ready to make a positive impact on their work and the people they interact with. There is a big “open door” policy at LogicGate, which allows for employees from different teams to walk up to anyone, ask questions, and think collaboratively together.

Tyler

Software Engineer

What does your typical day look like?

As the Head of Strategic Alliances, everyday is unique! I am responsible for developing and building our channel partner ecosystem. I manage the relationships with our strategic partners who may be consulting firms, integration partners or associations. I love what I do and it’s a journey filled with innovation and iteration!

Megan

Head of Strategic Alliances

How do your team's ideas influence the company's direction?

We are constantly seeking to test, learn, and iterate upon ideas to find the best solutions to the challenges we face as a company. We listen intently as a leadership team to each individual in the company - and we appreciate that if we all are aligned on our vision, the best ideas will bubble up to the top.

Jon

Chief Product Officer

How does the company support your career growth?

Working at a high growth startup presents a lot of opportunities for all employees because there is so much to do. Personally, the cross-functional experience I am getting at LogicGate is helping me grow and expand my skillsets in areas that I have always been interested in.

Dominick

Sales Engineer

What are LogicGate Perks + Benefits

LogicGate Benefits Overview

We’ve put a ton of effort into listening to the needs and requests of our current and future employees. We have created a Total Rewards Package that we believe is competitive, thoughtful, empowering, and inclusive—with many more great additions to come.

Culture
Volunteer in local community
We have hosted several different in-office volunteer opportunities with groups like Adopt-a-Family and The Night Ministry.
Open door policy
Team based strategic planning
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
From blind engineering assessment scoring to structured interview processes that focus on skill and more, we always aim to reduce bias throughout our recruiting process.
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
BCBS-IL
Vision Benefits
BCBS-IL
Health Insurance Benefits
We offer two different medical plans so employees can choose whichever plan is the best fit for their needs.
Life Insurance
BCBS-IL
Wellness Programs
LogicGate organizes different wellness programs throughout the year including things like activity and water drinking challenges.
Mental Health Benefits
Our Employee Assistance Program offers several complimentary virtual or in-person counseling sessions per year.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
All LogicGate employees receive stock options as part of their total rewards package.
Performance Bonus
Commission and Bonus plans are included in our competitive compensation package.
Child Care & Parental Leave Benefits
Generous Parental Leave
12 weeks of paid time off for any LogicGate Employee for either the birth of a child or for placement of a child through adoption or foster care. Leave eligibility is not based on gender.
Flexible Work Schedule
Remote Work Program
Unless someone's role requires them to be in-office, most employees have the option to work where they choose--whether that's in-office, hybrid, or fully remote.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Beyond PTO, LogicGate also offers both Winter and Summer Fridays!
Sabbatical
Employees receive an additional 2 weeks off after 4 years of employment and an additional 4 weeks off after 6 years!
Paid Holidays
Paid Sick Days
We call these Mental and Physical Heath days because we know both are important to our employees' well-being.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
We offer snacks, coffee, and sparkling water.
Happy Hours
Fitness Subsidies
We provide a monthly allowance to employees that can be used for fitness and health, education, family and lifestyle, or charity.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
We give each employee an annual budget for professional development opportunities such as conferences, certifications, classes or books.
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer each employee an annual budget for continuing education.
Time allotted for learning
We hold "Open Gyms" on Thursday mornings to educate employees about our product and place in the market.
Online course subscriptions available

Additional Perks + Benefits

Our mission is to invest in the wellness and growth of LogicGate employees by offering an inclusive program that covers the diverse needs of each family and household. To do this, we created a Flex Rewards Program, giving each employee a month budget to be used for any Fitness and Health, Education, or Family and Lifestyle needs.

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