LogicGate
We build flexible, easy-to-use GRC tech that changes the trajectory of organizations and the lives of their employees.
Chicago, IL
Remote

Customer Success Manager

Sorry, this job was removed at 11:18 a.m. (CST) on Thursday, September 2, 2021
Find out who's hiring in Chicago.
See all Customer Success jobs in Chicago
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Customer Success Manager - Chicago or US Remote 

LogicGate is a venture-backed, Chicago-based technology company that needs YOU to help us as we continue to disrupt the wide world of GRC (governance, risk, and compliance). At LogicGate, you’ll join a group of bright, welcoming people ready to learn, grow, and do the right thing for our customers. 

We are seeking an energetic Customer Success Manager that has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion.

What you’d achieve:

  • Build and maintain customer relationships in order to drive product adoption, expansion, and customer advocacy
  • Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and to ultimately empower them as a GRC professional to achieve their business outcomes
    • Lead the development of long-term success plans with your customers, including holistic implementation/adoption roadmaps for their work in the Risk Cloud, as well as consultation on how to mature their GRC program overall
    • Educate customers on key outcomes and metrics they should be tracking to measure the success of their GRC program
    • Facilitate the tracking of customer metrics and proof points
  • Own the tracking of customer health scores and proactively engage unhealthy customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions
  • Collaborate cross-functionally with other LogicGate teams throughout the customer journey
    • Partner closely with the Relationship Management and Solution Engineering teams to drive expansion opportunities and ensure customer retention (i.e., renewals), as well as assist with additional implementation and Professional Services scoping
    • Collaborate with the Professional Services, Implementation Services, and Relationship Management teams to ensure a smooth handoff of the customer experience from onboarding and implementation to ongoing partnership
    • Work with the Relationship Management team to conduct ongoing Strategic Business Reviews to regularly check in with your customers and drive conversations around how we can help to provide more value to the customer
    • Share feedback and intelligence with the Product and Development teams to identify new potential features/functionality and influence our Risk Cloud product roadmap
  • Become an expert on the Risk Cloud platform; be able to articulate the value of the tool and how it can be leveraged most effectively by different customer stakeholders
  • Conduct highly effective meetings with customers over web conference

The value you’d bring: 

  • Bachelor’s Degree
  • 3 + Years Experience in GRC or Risk Advisory
  • Experience in GRC, risk management, compliance, or audit
  • Interest in supporting sales and commercial business development efforts
  • Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001
  • Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
  • Great people skills – ability to quickly understand your audience and tailor the right message to them
  • Ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are critical
  • A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help

This job is eligible for remote work in all states with the exception of Colorado.

WHAT WE OFFER

 

  • Work Environment
    • Regular cadence of communication organization-wide like monthly All Hands meetings.
    • Highly collaborative, cross functional environment leveraging all the right tools no matter your location.
    • Commitment to the growth of our employees through various frameworks including an Emerging Leaders Program.
    • Social activities (yes, even remotely!) where we can come together and celebrate all that we’ve accomplished like an amazing anniversary party or talent show!
  • Time Off; 33 business days in first year of employment
    • 16 Days PTO
    • 9 Company Holidays (Memorial Day, Juneteenth, Thanksgiving, etc.) PLUS two floating holidays annually
    • 6 Health Days (Mental & Physical)
    • Equitable Parental Leave Policy 
  • Healthcare
    • Blue Cross Blue Shield for Medical, Dental and Vision 
    • LogicGate covers 80% of employee premiums
  • Flex Rewards
    • Monthly funds on Benepass debit card to be leveraged by the employee (cell phone, streaming services, child care, dog walker, etc.)
  • Partial ownership of company through stock options

Here are just a few things we’ve been up to recently:

  1. We’ve secured $156M in total funding to help us continue our mission
  2. We earned our placement as the #1 GRC Solution on the G2 Grid - an honor we’ve received many times over!
  3. We were included on Built-In Chicago's list of Best Small Companies to Work For in 2020, Crain's Chicago Business 2021 Best Places to Work, and Chicago Tribune Top Workplaces 2020!

Not too familiar with GRC? That’s ok—a lot of us weren’t when we were in your shoes either. Here’s what you need to know:

  • GRC stands for governance, risk management, and compliance
  • GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. Bottom line: they keep their companies on the right track. 
  • GRC is a huge market, and growing fast. Not only is it a $35 billion industry today, it’s predicted to grow to $64 billion by 2025. This is what we’re going after!

LogicGate is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing LogicGate employees will continue to work from home until it’s safe to return to our offices. When our offices reopen, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at a LogicGate office.

#BI-Remote


See More
Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

What are LogicGate Perks + Benefits

LogicGate Benefits Overview

At LogicGate, our People are the foundation of everything we do - for our teams, our customers, and the Company. We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards aligned with our core
values.

Our total rewards are designed to support the unique needs of our employees both inside and outside of the workplace.

Culture
Volunteer in local community
In addition to our paid volunteer hours, LogicGate regularly partners with local organizations like Sarah's Circle, Christopher House, The Night Ministry, and more.
Open door policy
OKR operational model
Open office floor plan
Employee resource groups
Hybrid work model
In-person all-hands meetings
Employees are invited to Chicago for our annual Company Kickoff event.
Summer hours
Employee awards
Flexible work schedule
Remote work program
Unless someone's role requires them to be in-office, most employees have the option to work where they choose--whether that's in-office, hybrid, or fully remote.
Diversity
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Our ERGs provide numerous ways for the LogicGate community to get involved in DEIB efforts, including women-led lunch and learn panels, hosting events celebrating Pride and Black History months.
Hiring practices that promote diversity
From blind engineering assessment scoring to structured interview processes that focus on skill and more, we always aim to reduce bias throughout our recruiting process.
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
BCBS-IL
Vision insurance
BCBS-IL
Health insurance
We provide flexibility by offering employees their choice of two different health plans based on their personal needs and priorities.
Life insurance
BCBS-IL
Pet insurance
Wellness programs
LogicGate organizes different wellness programs throughout the year with a focus on holistic wellbeing.
Mental health benefits
Our Employee Assistance Program offers several complimentary virtual or in-person counseling sessions per year.
Financial & Retirement
401(K)
401(K) matching
Company equity
All LogicGate employees receive stock options as part of their total rewards package.
Performance bonus
Commission and Bonus plans are included in our competitive compensation package.
Child Care & Parental Leave Benefits
Generous parental leave
U.S. employees are eligible for up to 12 weeks of paid time off for either the birth, placement, or adoption of a child. Leave eligibility is not based on gender.
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
In addition to our base paid time off, LogicGate also offers both Winter and Summer Fridays to promote a healthy work-life balance.
Paid volunteer time
Employees are encouraged to take advantage of their allocated paid volunteer hours and give back to the organizations and causes that mean the most to them.
Sabbatical
Employees receive a 2 week sabbatical after 4 years of employment and a 4 week sabbatical after 8 years!
Paid holidays
Paid sick days
We call these Mental and Physical Heath days because we know both are important to our employees' well-being.
Flexible time off
Floating holidays
Office Perks
Commuter benefits
Chicago-based employees may allocate pre-tax dollars toward public transportation.
Company-sponsored outings
Free snacks and drinks
We offer snacks, coffee, and sparkling water for those working from or visiting our headquarters.
Fitness stipend
We provide a lifestyle spending account that employees can use for fitness and health, education, family and lifestyle, or charity.
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
We give each employee an annual budget for professional development opportunities such as conferences, certifications, classes or books.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
We offer each employee an annual budget for continuing education and development opportunities.
Continuing education available during work hours
We hold "Open Gyms" on Thursday mornings to educate employees about our product and place in the market.
Online course subscriptions available

More Jobs at LogicGate

Easy Apply
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about LogicGateFind similar jobs like this