Oh Snap!
This job is no longer active - but you can still view the details below.

Customer Success Manager

| Chicago

About Showpad

At Showpad, personalities and cultures connect across oceans to create something extraordinary. As a top 10 software company in the Inc. 5,000 Europe list, Showpad is changing the game when it comes to sales enablement. Our employees create the engagement and impact that drives our success as we expand globally.

In the morning, we’re drinking San Francisco cold brew coffee with a side of Portland doughnuts – English scones for afternoon tea, and in the evening we’re toasting success with Belgian tripel Westmalle to a Chicago house tune.

About the position

The Customer Success Manager will be responsible for complementing Showpad’s innovations, best practices and capabilities with our valued customers’ business objectives and priorities, thereby driving higher business value and executive alignment between Showpad and our customers. You will be responsible for driving customer adoption and success through strategic management, adoption recommendations, and building customer relationships. The success of this role means higher customer satisfaction, retention and expansion of Showpad business.

Key Responsibilities 

  • Serve as the primary point of contact for assigned book of business
  • Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value
  • Partner with internal Showpad stakeholders to align account activities with the customer's business case and strategy
  • Prepare and educate customers on new features and releases
  • Conduct Quarterly Business Reviews
  • Manage and execute customer renewals
  • Identify any customer risks, and collaborate with internal teams to remediate and ensure a successful renewal
  • Partner with the sales team to properly grow accounts
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all Showpad functional areas

Skills/Position requirements

  • 5+ years of customer success experience in a SaaS organization
  • 3+ years of Customer Success Management (CSM) experience, handling customers directly with the responsibility of renewing and growing a book of business
  • Desire and ability to be a hands-on contributor
  • Excellent communication skills, including ability to problem-solve and solution on your feet
  • Proactive mindset
  • Experience with SaaS vendors such as Box, Salesforce, Gainsight preferred
  • Some light travel may be required

What you can expect from Showpad

Focus on Impact and Growth

We are building the future in sales and marketing where every sales person is successful. As an international scale-up, we aim for yearly double digit growth that opens many opportunities. We want people who thrive in a fast-paced, performance-driven company, who are not afraid to stretch themselves in a fun environment, and focus on impact and growth.

Read Full Job Description

Technology we use

  • Sales & Marketing
    • WordpressCMS
    • SageCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

Centrally located in the Loop and easily accessible for all commuters with tons of options for lunch.

An Insider's view of Showpad

What’s the vibe like in the office?

The vibe in our Chicago office is unlike any other startup I've ever been a part of. Everyone is smart, humble and effective. Even though we are all busy, everyone is always willing to offer help or guidance - even if it outside of their wheelhouse. We all genuinely enjoy each other's company and want to see our teammates succeed.

Grace

Office Manager

How do you collaborate with other teams in the company?

Collaboration is absolutely key for my team, since we’re tasked with bringing many different groups together. And as an international organization, we’re building relationships not only across departments, but across the world too. The key for us is to show how we provide value and prove how our collaboration impacts both revenue and culture.

Gauri

Head of Global Business Development and Alliances

What makes someone successful on your team?

On my team, we grit, we grind. We’re resilient and ambitious. We do what it takes to succeed, while ensuring we maintain a thoughtful and genuine approach. We know the buyer experience starts with us and the people that succeed are equal parts authentic and motivated.

Aaron

Senior Manager of Sales Development

What is your vision for the company?

We’re building the future of sales & marketing success, by empowering sales & marketing teams to sell the way buyers want to buy. We’re delivering a better buyer experience, intelligent sales content and an analytics-powered platform that’s smarter than traditional sales enablement.

Jason

President & COO

What are Showpad Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Diversity Program
More Jobs at Showpad20 open jobs
All Jobs
Finance
Dev + Engineer
HR
Marketing
Operations
Sales
Operations
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Marketing
new
Chicago
Marketing
new
Chicago
Marketing
new
Chicago
Marketing
new
Chicago
Developer
new
Chicago
Sales
new
Chicago
HR
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Operations
new
Chicago