Livly is seeking an entry-level Customer Success Manager to join our team in a full time position.

Livly is seeking a driven, tech-savvy, and personable Customer Success Manager to help scale our customer success function. In this role, you’ll be responsible for successfully onboarding property managers onto the Livly platform. You’ll utilize great communication, project management ability, tactical awareness, and organization to ensure that our property manager clients are set for success.  

Who we are:   We’re an early-stage property technology startup building modern applications for apartments. Livly delivers convenience, community, and value for residents and property managers. 

What you'll do in this role:  

• Manage the lifecycle of our customers, delivering world-class customer onboarding, training, support, and engagement.  
• Expand revenue in accounts through identifying cross-sell and up-sell opportunities.  
• Continuously optimize processes to enhance our value generation for our customers.
• Drive adoption of new products as they go-to-market.  
• Incorporate key customer feedback into product and process improvement.  
• Uphold our mission to create joy through great products and service by delivering an exceptional experience for all customers.  
• Ability to triage customers’ service requests and manage resolution effectively and efficiently. 

You’ll love this role if you’re:   

• Project-focused. You have experience and/or can prove to be an effective project manager.  
• An effective communicator. You have outstanding verbal and written communication skills that enable you to communicate well, effectively defining customer success.  
• Collaborative. You have a team mentality and can influence through consensus building. You love getting on teleconference calls and are energized by leading a successful client-facing meeting.  
• Committed to Follow-through. People know that they can rely on you to follow through and resolve issues as they arise.  
• Organized. You can effectively manage time, information, and priorities to hit multiple deadlines and ensure organizational success.  
• Strategic. You provide custom service strategies by client when necessary.  

What you bring to this role:   

• Bachelor’s Degree or equivalent. 
• 1-3 years of experience.
• Project management skills with the ability to manage multiple competing priorities.  
• Comfort in a highly ambiguous, consistently changing environment. 
• Ability to identify customer pain points and provide creative solutions.   
• Ability to demo software in a live environment.  
• Ability to train end users via a variety of modalities (e.g., written, video, teleconference).  
• Ability to develop and maintain strong relationships.  

What Livly offers you:  

• The opportunity to be creative, make an impact, and grow professionally while working in a collaborative, high-energy environment.  
• Competitive salary and great benefits. We cover 80% of Medical Premiums, and offer dental, vision, and commuter benefits.  
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Due to the COVID-19 pandemic, Livly is operating remotely in an effort to ensure the health and safety of our team. Given the circumstances, we have shifted to a remote recruitment process at this time.