Who We Are

Jobba Trade Technologies, Inc., a Chicago-based tech firm, provides practical technology to help construction companies execute and improve their business. We are a fast-moving, growing company with a serious need to build on our strong team. We are looking for one Customer Success Manager (CSM) for our Rosemont location.

What You’ll Do

We believe the success of our company is built on consistent, positive customer experiences. Customer Success Managers take the lead role in developing strong relationships with roofing contractors. Your focus: ensure exceptional customer experience; drive adoption and product utilization; achieve low churn & identify expansion opportunities; and support the success of our customers.

Responsibilities include:

• Lead implementation and training for the transition from sale to account management
• Build trusted advisor relationships by understanding customer challenges, provide ongoing support, issue handling & resolution and ensure closed-loop customer communication
• Ensure that customers are finding value in our services and using our solutions effectively
• Identify & Drive expansion opportunities through product usage and adoption
• Deliver exceptional customer experience; be an advocate for customer POV; and collaborate with internal teams to achieve both.
• Work closely with Professional Services teammates to meet quarterly goals & regularly participate in special projects
• Listen to our customers. Create with them customer success plans to achieve their objectives.
• Help make Jobba Trade Technologies a place you are proud to work and where others will want to join!

What You’ll Need

• Excellent communication, listening, training and presentation skills
• 1-3 years experience in customer success or account management role
• Previously worked with customers supporting or implementing technology solutions a plus
• Understanding of Internet and web applications with a desire to learn new technologies (HubSpot, Zendesk, Customer Success Box, Google suite, online storage, etc.)
• Take personal accountability for workload and projects (Want to own your work!)
• Willing to travel (5%)
• Bachelor’s degree preferred
• Experience working at construction or roofing company a plus

What You’ll Get

• Excellent benefits including health, dental, vision, life insurance and 401(k)
• Competitive salary with ability to bonus
• Awesome Rosemont location near O’Hare with easy highway access & blue line stop
• Casual work environment with onsite gym, free parking and cafes
• Challenge in your work and ability to impact our company… and our customers