Konverse is seeking a Customer Success Manager who can provide exceptional service to our diverse, international clients. This role will interact extensively with clients in real estate, hospitality, retail, and other industries to help them use Konverse as a central hub for all of their key employee communication, training, and tools. The person in this role will combine strong knowledge of the Konverse platform with thorough understanding of our clients' business and employee engagement strategies and business acumen to help clients make the most of our products.

As a Customer Success Manager, you will manage relationships with a wide range of new and existing customers using the Konverse product. You will provide world-class support and service to our clients by understanding how our clients use our solutions to drive their business, train clients on the product, and assist them in implementing the product into their day-to-day business. You will also work closely with development/product counterparts to ensure delivery of technical implementation tasks and custom project deliverables.

Responsibilities

• Educate clients about our software, focusing on process, functionality and features

• Demonstrate superior product knowledge and consultative account management skills.

• Provide valuable feedback and insight to the product team and developers.

• Interact with the product/development team to resolve client issues in a timely manner.

• Contribute to market research, marketing and promotional events, and other projects as needed.

Requirements

• A deep customer service focus, strong attention to detail, and ability to excel in a fast-paced environment.

• Proactive, strategic, and creative thinker with a collaborative approach to problem-solving and project management

• Possess a minimum of three years of customer service, training, or sales experience.

• Proven ability to build long-term client relationships.

• Excellent communication skills, and the ability to present to clients with sophisticated investment knowledge and business experience.

• Prior experience supporting B2B communications, training, or help desk software solutions is desirable.

• Experience interfacing directly with development resources is a plus (desire is that the candidate can effectively translate client requirements to development tasks + translate back development questions/requirements back to the customer)

• A bachelor’s degree or the equivalent is required

Perks/Benefits:

• Direct access to senior management – our leadership team works alongside our team members every day
• Comprehensive medical, dental, and vision insurance
• Company paid life insurance, short term disability and long term disability
• 401k program
• Flexible paid time off (PTO) policy, plus sick days
• Ongoing professional development opportunities by level and function
• Your choice of Windows or Mac laptop
• Onsite gym
• Casual dress in a fun, friendly and collaborative work environment