Customer Success Manager
What We'll Bring
At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re – consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
What You'll Bring
5 - 8 years’ relevant partner/client management experience in application delivery, technical trouble-shooting and customer support, aftersales support, or related activities
Ability to adjust approach to effectively interact with partners at all organizational and technical levels
Understanding of and ability to speak clearly with technical project teams about issues
Ability to coordinate multiple teams in timely manner to resolve high priority / severity issues for partner and be available during off hours in case of emergencies
Familiarity with web services or other real-time B2B integration technologies
Intermediate SQL query knowledge
We'd Love to See:
Preferred knowledge of DataViewer, ReadyAPI, Spotfire, Graphana, JIRA, Confluence, MS SharePoint & PowerPoint
Impact You'll Make
Partner with customers to develop strategies for to ensure best use of the product and help them achieve maximum value from our services.
Manage all phases of partner’s technical integration life cycle from onboarding, new products, and ongoing maintenance & support.
Form relationships at multiple levels of across the organization and educate the customer on new product introductions and features to drive optimal product use.
Serve as the technical point of contact for the customer (external) in collaboration with Account Manager for the customer and the voice of the customer (internal) to projects and help prioritize products requests.
Facilitate Quarterly Business Reviews with customers.
Monitor customer health and risk. Develop and execute success plans with product development and shared services teams.
Proactively manage multiple accounts to ensure customer's success in adoption of products, customer health and overall satisfaction.
Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams.
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