Customer Success Rep
Kitchfix is a leading, Chicago-based food service company comprised of a local meal delivery service, catering and managed services, as well as a nationwide CPG breakfast line sold in stores. At Kitchfix, we combine our passion for delicious food with high standards for ingredients and sourcing. Kitchfix emerged as a leader in Chicago with an innovative and multi-faceted approach to food service, focused on transparency in sourcing, nutrition, and chef-crafted menus. Our mission is to help people better their bodies and minds through trustworthy, delicious meals and snacks, and to change the way people eat healthy, convenient food in Chicago.
The Customer Success Rep is situated at the intersection of customer support and kitchen operations: you will be in charge of turning customers’ requests into reality.
- Provide excellent customer support through phone and email during afternoon and evening hours
- Troubleshoot and resolve delivery concerns with drivers
- Provide feedback for process and product improvements to the team
- Assist Director of Operations with projects for continued improvement of customer experience
This position has a strong potential for growth and development. The responsibilities can change over time, based on the company’s trajectory and your interests.
- Dedicated. You have a demonstrated track record of success. Combined with a positive attitude, you can accomplish anything you set your mind to.
- Organized. You have great follow through on tasks and superior organizational skills.
- People-oriented. You have strong communication skills, both verbal and written. You love working with strangers and with a team.
- Adaptable. You have a passion for working in a fast-paced, fast-growing leading Chicago startup, and you don’t mind getting your hands dirty to help us grow.
- 35-40 hrs/week
- Thursday-Monday: 1pm-9pm
- Bachelor’s degree
- Strong computer skills (MS Office Suite, as well as ability to learn various back-end systems)
- Health insurance, dental insurance, vision insurance
- Kitchfix food discounts
- Paid sick days