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Customer Success Representative (9am - 5pm Shift)

| Chicago

Passionate about making a difference in the world of cancer genomics?

With the advent of genomic sequencing, we can finally decode and process our genetic makeup. We now have more data than ever before but providers don't have the infrastructure or expertise to make sense of this data. We're on a mission to connect an entire ecosystem to redefine how genomic data is used in clinical settings. We are looking for a Customer Success Representative who will help our clients achieve their goals, and spearhead coordination between our lab and our partners.

Responsibilities:

Act as a link between external customers and internal operations, while demonstrating a positive and professional image through phone and e-mail communications with providers and care teas

Successfully manage high volume of client-facing interactions and establish strong rapport with partners

Use problem solving skills to create and offer solutions to customers of varied complexity

Ensure the transmission and delivery of patient reports and testing updates via fax and e-mail

Provide support and education to customers about Tempus products and services

Document all communication and maintain appropriate records and maintain a database of client information

Lead/assist in sample procurement and kit supply ordering

Review and update test requests with ambiguous client information

Work in a team towards group goals regarding client growth and operational efficiency

Provide relevant updates to internal teams-- both Sales, Account Management and more

 

Required Knowledge and Skills

4 year college degree, preferably in Biological Sciences or a similar discipline

Exceptional customer service skills and strong interpersonal skills

Ability to understand and communicate scientific and/or technical information

Ability to communicate effectively with patients in person, by telephone and email

Ability to work well under pressure and maintain a professional and positive demeanor

Adaptable to changing procedures, policies and work environment

Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy

Proven initiative and ability to work as part of a high-level team while working independently on mission-critical tasks

Speedy & adaptable learner with general office equipment and software knowledge and computer proficiency

Call center experience or laboratory experience is a plus

Read Full Job Description

Location

600 WEST CHICAGO AVENUE, Chicago, IL 60654

An Insider's view of Tempus

What makes someone successful on your team?

We value creativity in ideation, autonomy in execution, and a healthy tendency to always question the status quo.

Ash

Lead Data Scientist

What are Tempus Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Diversity Program
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