About G2

G2 is revolutionizing the way businesses discover, buy and manage software and services. More than three million users per month rely on G2 to help them find and buy the best software for their businesses. The platform has nearly 1M reviews, and $100M in total funding through our investment partners: IVP, Accel Partners, LinkedIn, Emergence Capital, Pritzker Group, Chicago Ventures, Hyde Park Ventures, industry leaders and founders.

About The Role

G2 is looking for a hard-working and dedicated Customer Success Representative who will care for and renew their book of SMB customers.

The Customer Success Representative should have a high level of organization, initiative, and excellent communication skills. This a new role at G2, and the candidate we are looking for should have an entrepreneurial spirit and ideally be able to understand business processes, and recommend when and how changes should be made.

Responsibilities:

• Manage a large portfolio of SMB customers
• Understand what an engaged/healthy customer looks like vs. a customer in need of consultation, using automated systems
• Reach out and offer prescriptive help to customers in need
• Respond quickly to customers asking for help
• Identify upsell opportunities and work with sales to make warm customer introductions
• Renew customer contracts

Requirements

• 1-2 years experience in a combination of business development, account manager, or customer support
• Experience in a B2B environment
• Experience in the software, technology, or digital marketing industry
• The ability to learn quickly and work independently in a fast-paced environment
• Professional written and verbal communication skills
• Salesforce admin experience preferred
• Ability to multi-task with little supervision and timely customer follow-up

Why we love G2

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. G2 is a place where people can be authentic and grow, find meaning and passion in work, and be motivated to succeed by a supportive group of coworkers. We pride ourselves on creating an environment where people can enjoy coming to work every day, by supporting our employees in their professional and personal lives.

Our Process

We encourage all candidates to review our interview process to best prepare themselves on what to expect as a candidate of G2.