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Customer Success Sales Support Specialist

| Chicago

ABOUT INVENTABLES

Inventables is building its reputation as the leading provider of 3D carving tools used to design and manufacture products. We’re looking for a remarkable Sales Support professional to join our Customer Success team and help bring superior service to our customers.  If you have an interest in helping customers succeed as they pursue their craft, and don't mind a bit of clerical work to keep everything running smoothly, this is a great fit for you!

ABOUT OUR SOFTWARE AND MACHINES

Easel is an in-browser software that rethinks and removes obstacles to digital fabrication, making it easy for anyone to use technology to make physical things. Traditionally, computer-aided machining has required specialized knowledge and skills and been confined to million-dollar labs—but Easel and the rest of the Inventables 3D carving platform are being used by the Maker community to start and grow businesses.  Our open source, build it yourself, X-Carve 3D carving machine family includes a 500mm, 750mm, and 1000mm size version.

RESPONSIBILITIES

  • Answering phone calls from customers
  • Managing inbound sales support email cases both pre and post sale
  • Handling Sales support cases including helping customers place orders, order status, shipping related questions, order cancellation, refunds and returns processing
  • Processing reseller orders

EXPERIENCE 

Required:

  • 1-2 years experience in a customer service role
  • Experience handling customer service cases over the phone
  • Excellent communication skills
  • Empathetic and Patient aptitude

Preferred:

  • Basic Knowledge of 3D Carving, CNC machines, etc
  • Basic bookkeeping/light accounting skills

BENEFITS & PERKS

  • Top notch BCBS health insurance 
  • 401(k) program with 4% contribution
  • Annual “exploration budget” to feed your curiosity
  • Annual “creative project budget” to help you stay creative
  • Excellent Vacation Policy
  • Excellent Parental Leave Policy
  • Complimentary X-Carve Machine
  • Unlimited snacks & Weekly team lunches
  • Workshop / Makerspace Access
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