ABOUT INVENTABLES

Our vision is to ignite a new product revolution by bringing manufacturing capability into the hands of millions of people.  To do this we are building accessible 3D carving tools to help makers generate income from their work. The tools we build are software and hardware products designed to help businesses do their own manufacturing cost effectively. Our revolutionary, web-based Easel software is easy to use 3D design and engineering software, whether you are new to designing products or familiar with CNC software. When you’re ready to carve, our X-Carve machine empowers users to create products out of a variety of materials ranging from beautiful hardwoods to colorful acrylics. 

ABOUT THE POSITION

We're looking for a Customer Success Sales Support Specialist with a customer-first mentality who wants to be a part of a growing team working in an environment that promotes creativity and curiosity.  We want our customers to rave about their customer service experience like they rave about our products.

RESPONSIBILITIES

• Handle incoming support requests from customers and prospects through various channels, such as live chat, email and phone

• Manage inbound sales support email cases both pre and post sale

• Handle Sales support cases including helping customers place orders, order status, shipping related questions, order cancellation, refunds and returns processing

• Process reseller orders

• Solve customer issues with an empathetic tone

• Educate our customers on our products

• Work to continuously learn about our target market and product offerings

EXPERIENCE 

Required:

• 1-2 years experience in a customer service role

• Experience communicating with customers over the phone

• Excellent communication skills

• Empathetic and Patient aptitude

• Enjoys being on the phone interacting with customers

• Comfortable with a flexible work schedule (10am to 6pm M-F)

Preferred:

• Basic Knowledge of 3D Carving, CNC machines, etc

• Basic bookkeeping/light accounting skills

• Experience working with customer service software (we use Zendesk)

BENEFITS & PERKS 

• BCBS health insurance 

• 401(k) program with 4% match

• Annual “exploration budget” to feed your curiosity

• Annual “creative project budget” to help you stay creative

• Flexible Accrued Vacation “take what you need” policy

• Excellent Parental Leave 

• Complimentary X-Carve Machine

• Catered Thursday lunches and unlimited snacks 

• Workshop / Makerspace Access