Paro is hiring a Customer Success Specialist and we strongly encourage candidates of all different backgrounds to apply. We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. 

About Paro

We help growing companies gain confidence in their finances. Paro matches businesses with the highest vetted bookkeepers, accountants, financial analysts, and CFOs who provide remote, on-demand, hourly support when clients need it. We only accept 2% of applicants into our highly curated network of experts, so clients know they’re working with the best of the best.

Ultimately, our mission is to empower business professionals to pursue meaningful work on their own terms. We provide freelancers with a platform to grow and manage their book of business, along with tools to predict their future earnings. 

Working at Paro

Join us as we build the future of work and make finding perfect-fit talent as simple as buying a product online. A mass migration to the freelance economy is already underway, and many leading analysts predict that 50% of the workforce will be freelancing by 2025. We are backed by Revolution Ventures, Sierra Ventures, FJ Labs, and other leading investors and angels, and we are on the path to disrupting the $500+bn antiquated finance/accounting industry.

We value taking smart risks and having each others’ backs. We welcome challenges, and we are rigorous in ensuring all voices are heard. We are open to understanding each other’s experiences and communicating effectively together. We work hard, but we also enjoy the journey. We work collaboratively, do the right thing, never settle and we all put our best work into everything we do. We believe our teams deserve to be surrounded with others who can be their authentic selves at work while driving forward the future of work with Paro.

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

Position Overview

This role will play an integral part in driving revenue through the continued support of clients and freelancers within our network. You will be responsible for managing and growing our smaller client base, continually supporting the Customer Success team, Freelancer operations, and all our clients through the lens of overall impact on revenue growth, client retention, and freelancer engagement. 

• Manage Paro’s largest individual book of business comprised of smaller, lower touch clients
• Refine our communication and touchpoints with clients to help reinforce Paro’s value proposition 
• Work closely with both Account Management and Freelancer Operations teams to ensure clients have optimal post-sales experience with Paro by providing ad-hoc support
• Iterate and improve upon current processes through coordination with Freelancer Operations and Account Managers
• Assist with the continual improvement to our feedback and survey processes from Freelancers and clients in order to gain additional quantitative and qualitative insights to improve our service
• Manage incoming correspondence from clients and respond after the necessary research with various departments 

Requirements

• 2+ years of experience in customer service or account management
• Empathetic: you understand the business needs of current and prospective clients
• Self-motivated, entrepreneurial, and will use creative approaches to get the job done
• A strong communicator (verbal and written)
• Technically proficient - ability to learn multiple software platforms (especially Salesforce)
• Solution-driven and excel at solving problems, particularly in collaborative, team settings

Benefits at Paro

• Competitive salary + stock options
• Parental Leave 
• Comprehensive benefits package offering including: Medical (BCBS), dental, vision insurance, 401(k), etc. 
• Flexibility to work from the office or remotely (as needed)
• Unlimited PTO – we trust you
• Company Holidays-in recognition of 10+ federal holidays each year
• Unique Paro Holidays to rest & recharge for one day each month when there isn’t a company holiday
• Great River North office location, steps away from public transportation
• Pet friendly office
• Casual office environment