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Customer Success Specialist

| Chicago

Why our work matters

The healthcare industry is notoriously difficult to navigate. One third of the over $3 trillion spent on healthcare annually results from this complexity, and more than half of Americans don’t get care because of the price tag. Our mission is to simplify the healthcare experience in a way that provides access to better care at a lower cost.

Since 2014, HealthJoy has been committed to revolutionizing the way people access healthcare. Through an easy to use app that brings together healthcare information and on-demand help, we enable people to be more informed and confident when making decisions about their healthcare. It’s no small feat, but our work makes a significant difference in people’s lives.

Our team has compassion and energy for the problems we are solving. We hold ourselves accountable and deliver on ambitious, meaningful goals. Putting egos aside, we commit to doing what it takes to bring positive changes to our users. Everyone plays a role.

Together we are building the future of healthcare. Join us!

Your role in our mission

As a Customer Success Specialist, you will own project managing the implementation of small business customers as well as the post-sale relationships with your accounts; beginning with a successful onboarding to the HealthJoy platform. Our team ensures customers experience all of the value that HealthJoy has to offer through training on the platform and providing recommendations throughout the life cycle to increase utilization.

This is a unique opportunity to join a scaling SaaS company and gain valuable, hands on experience in project management and customer success.

How you’ll contribute

  • Deliver a positive HealthJoy customer experience for small business clients; owning the success of the customer journey from implementation to live support through providing timely and appropriate resources and guidance.
  • Manage expectations and deadlines with customers to keep them on track for a successful HealthJoy launch.
  • Respond to questions, concerns, and feedback in a positive, empathetic and consultative manner; escalating internally when appropriate.
  • Build strong, consultative relationships with the HR leaders and external stakeholders to ensure they can confidently use the HealthJoy platform and understand the resources available to them and their employees.
  • Support live webinars for HealthJoy clients in the implementation process and clients who are currently using HealthJoy.
  • Recognize trends in the customer life cycle and collaborate with internal teams on solutions to improve the customer experience.

Your background

  • Strong ability to effectively manage your time and prioritize with multiple customers and multiple deadlines with the help of a CRM.
  • Ability to review customer performance data and trigger customer outreach based on he HealthJoy customer playbook. 
  • Genuine passion for creating a positive experience and bringing meaningful value to our customers.
  • Effective and respectful communication on the phone, through email and in person. You can confidently interact with all levels of an external organization.
  • Ability to adapt to the needs of the business in a dynamic, fast-paced and high growth environment.
  • Interested in and eager to learn the content used in benefits and healthcare.
  • Proficiency in Google applications.
  • Salesforce experience is a plus. 
  • Bachelor’s Degree required and 1-2 years very relevant work experience in a fast paced, customer facing role.

HealthJoy perks

  • Medical benefits with generous employer contribution to monthly medical premiums
  • HSA with annual company contribution
  • Access to the HealthJoy app
  • 401k
  • Stock options
  • Flexible PTO policy
  • Parental leave
  • Quarterly volunteer events
  • Monthly wellness initiatives
  • Monthly company sponsored happy hours
  • Weekly Instacart orders and catered lunches every Friday
  • A unique opportunity to join a scaling business in healthtech!

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • TensorFlowFrameworks
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • SendGridEmail
    • customer.ioEmail
    • PardotLead Gen
    • ZapierLead Gen

Location

We're in River North, a fashionable neighborhood that has plenty of shops, restaurants (inexpensive to gourmet) and bars. Subway access within steps.

An Insider's view of HealthJoy

What's something quirky about your company?

HealthJoy was started in a house in River North that's blocks from our existing office. At one time, we had over 25 employees stuffed in that house. The co-founders lived in the 4th floor and would occasionally cook lunch for the team.

Rick

CMO

What's the biggest problem your team is solving?

As everyone knows, healthcare is overly complicated. People get these amazing health plans but are almost scared to use them. We are trying to make using healthcare as easy as possible. It's like you have an industry insider always accessible right from your mobile phone.

Khem

Director of Product Analysis

How does the company support your career growth?

One of my favorite parts about working at a startup is that there is no playbook-we’re creating new products, processes, and client experiences every day. Our corporate culture values individuals who come to the table with fresh ideas, and we empower team members with the autonomy and resources to execute when there’s a better way of doing things.

Sarina

Director of Customer Success

What is your vision for the company?

Our vision is to be America’s best healthcare and benefits guidance platform. We want to build an app where people can come anytime to understand, treat and save on their healthcare and benefits. We want to make the whole experience as simple as possible.

Doug

President and Co-Founder

What projects are you most excited about?

Bringing artificial intelligence to employee benefits is changing the game. The potential use cases for robust and efficient AI algorithms are enormous and can have a dramatic impact on how people get care. We have a three-year roadmap that's planned, some very exciting stuff.

Justin

CEO and Founder

What are HealthJoy Perks + Benefits

HealthJoy Benefits Overview

At HealthJoy, we take care of our people so they can take care of others. We offer a wide range of competitive benefits in areas including health, finance, convenience, time-off, and relocation. We work hard to foster a diverse, supportive and welcoming workplace in a casual environment. We also like to have fun!

Culture
Eat lunch together
Open Door Policy
Group Brainstorming Sessions
Open Office Floor Plan
Diversity
Documented Equal Pay Policy
Health Insurance & Wellness Benefits
Disability Insurance
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Promote From Within
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