Customer Success Team Leader (USA) at Bringg

| Chicago
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Position Title: Customer Success Team Leader (USA)

What will you do?

  • Lead a team of Customer Success that is handling a portfolio of Enterprise B2B clients.
  • Take ownership of your team members and your accounts through the customer life cycle and lead them to growth.
  • Take active ownership to enable renewal of Bringg`s customers
  • Train and onboard new team members
  • Focal point for the customer for all related activities
  • Contribute to creating scale methodologies, processes, knowledge mapping, onboarding and best practices.
  • Mediate conflicts and mitigate risks.

What you need to have? 

  • ·Experience managing a customer success team - Minimum of 3 years. 
  •  At least 5 years’ experience in Software companies as Customer success manager with international large
     enterprise (SaaS company- Advantage)
  • High communication skills with customers and key executives
  • Technical knowledge and skills related to software solutions (Experience with SQL, API, Log analyses,etc.) 
  • Know-how in project management methodologies
  • Spanish/Portuguese - advantage
     

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • HubspotEmail
    • SalesforceEmail
    • HubspotLead Gen

Location

Close to downtown and a few blocks from public transportation, our office is in a great location, with numerous restaurants and breweries closeby.

An Insider's view of Bringg

What are some social events your company does?

Fostering an amazing work environment is a priority at Bringg. From our famous beach days, to cheering at a Cubs game, to our weekly happy hours. We also spread our passion for innovation at meetups & hackathons. Most importantly, our employees aren’t happy because of the perks, but rather from doing great work with an exceptional team.

Summer

HR Business Partner

What does your typical day look like?

As the Head of Product Solutions for US & LATAM, my work involves a lot of travel to ensure our technology is deployed correctly with our clients’ fleets. Each customer is a different world and managing all sorts of requirements and challenges means my role is extremely diverse. There’s never a dull moment!

Hadar

Head of Product Solutions

How does the company support your career growth?

I joined a team of 20 people to help the business provide technical support for Bringg's clients. It was the best jumpstart to understand the product in depth. I've held a variety of roles at Bringg, and eventually had the opportunity to join the product team where I am able to define and broaden our product functionality and overall value.

Ilan

Product Manager

How do you empower your team to be more creative?

We hire people with the most potential to unleash their raw talent, giving them autonomy to do their best work. Bringg empowers everyone to own their initiatives and projects, supporting them to deliver exceptional work they can be proud of.

Tamir

SVP and GM, Global Field Operations

What projects are you most excited about?

Some customers have technologies implemented and others have only recently started with delivery. Regardless, we can genuinely transform how they operate their delivery operations. It’s exciting to solve problems for clients when they are under tremendous pressure to evolve, then watch them scale it quickly within their organization.

Michael

Technical Project Manager

What are Bringg Perks + Benefits

Bringg Benefits Overview

Fostering an amazing work environment is a priority at Bringg. Besides a competitive benefits package, we host numerous social events - from beach day to family activities and weekly happy hours. In addition, everyone at Bringg receives a gym membership at LA Fitness and our fully stocked - all organic kitchen will help you stay in top shape.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Bringg has a fully stocked kitchen with organic options.
Some Meals Provided
Happy Hours
Bringg provides a weekly happy hour.
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

A fun team of people that work hard and play harder * Multiple team events, meetups and social activities * Fast-paced work environment * Helping global brands redefine the future of delivery logistics * Positive environment to expand your skills, develop your career, and make a difference.

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