DigitalMint is the leading Bitcoin ATM and Teller network, enabling customers to buy cryptocurrency instantly at locations across the United States. Founded in 2014, DigitalMint has been featured on CBS, Coindesk, Forbes, and Fox. Our company is empowering underserved and unbanked consumers to utilize digital currencies as a tool for financial access and inclusion. We’re a passionate startup looking to grow our team with dedicated entrepreneurial-minded people that love a good challenge.
DigitalMint is seeking a Customer Support Associate to assist and teach our customers about cryptocurrency. You will be answering customer phone calls, emails, and chats, while managing your workflow on our helpdesk system. In this role you will also act as a liaison between the DigitalMint development team and our business partners. YOU are the reason our businesses and customers choose DigitalMint again and again! This role is a fit for you if you love speaking with passionate cryptocurrency enthusiasts and helping customers with their purchases.
What You’ll Do
- Respond to customer support tickets, calls, and emails in a professional and prompt manner.
- Diagnose and resolve customer issues while educating customers on resolutions.
- Escalate tickets to appropriate team members based on severity.
- Provide updates, status and completion information to management.
- Develop and in-depth knowledge of all DigitalMint services and cryptocurrency.
- Assist in the QA process of new releases of the software.
What We’re Looking For
- 3+ years of Customer Support experience.
- Experience with the Zendesk support ticketing system.
- Flexibility to work 9am-7pm weekdays and weekends based on need.
- Ability to multitask, set priorities and manage time effectively.
- Able to collaborate well with a team, but can also manage your workload independently.
- A passion for technology and knowledge of Bitcoin wallets and blockchain is a plus.
- Medical, dental, and vision insurance.
- 401k with employer match.
- Monthly CTA pre-tax benefit.
- Daily lunch subsidy.
- Fully stocked kitchen.
- Discounted gym memberships.
- Flexible work-from-home and vacation policies.
- Exciting culture in the fast-growing cryptocurrency industry.