Who we are:

As the world's leading sports data and technology company, STATS powers sports. We are trusted by more than 800 clients around the globe to enhance fan engagement and maximize team performance by analyzing sports data from more than 100,000 games a year with unrivaled speed and accuracy. We power sports on and off the field through data feeds, video analysis, sports content and research, player tracking and customizable digital solutions.

Objective:

As a Customer Support Specialist at STATS you will be responsible for working with clients and product related issues – whether it's answering questions, troubleshooting issues or escalating customer alerts. You will be a member of the "Best in Class" STATS support team – working to resolve customer issues and to improve customer relationships 24/7/365.

What You'll Do:

• Ability to work a flexible schedule, including early mornings, nights and weekends
• Work with customer to quickly solve problems and escalate issues
• Manage communication with clients, while tracking and logging all interactions
• Monitor STATS products and proactively identify problems
• Assist engineering and professional services teams with ad hoc projects
• Coordinate problem resolutions with technical staff for Tier 1 Issues

What You'll Need:

• Bachelor's degree or equivalent in a technical discipline
• Desire to work in a sports data environment
• Efficiently and effectively solve problems
• Excellent communications skills, both verbal and written
• Excellent organizational skills with the ability to work within a cross-functional, fast paced team.

 Our Values:

Our Values at STATS mimic those of foundationally great team franchises. We have ambition to win through effort, creativity, teamwork and positive energy. Specifically, we look for candidates that embody the following:

• Put Fan at the Center: You enjoy working with customers and have the strong communication skills to make those interactions a success.
• It's Your Team: You embrace others' ideas (even if they conflict with your own) for the sake of the company and customer. You are a collaborator, and relationship builder. 
• Get Stuff Done: You are a driven and your can-do attitude inspires others to elevate their performance in a fast-moving environment.
• Make an Impact: You thrive in a fast-paced, changing environment and you're excited by the chance to play a large role.
• Be All-In: You must be passionate about what you do and about our customers' success.
• Fearless Integrity: You are self-motivated and capable of holding both yourself and other accountable to deliver on multiple tasks.

STATS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.