Customer Support Specialist

| Chicago

About G2

G2 is revolutionizing the way businesses discover, buy and manage software and services. More than three million users per month rely on G2 to help them find and buy the best software for their businesses. The platform has nearly 1M reviews, and $100M in total funding through our investment partners: IVP, Accel Partners, LinkedIn, Emergence Capital, Pritzker Group, Chicago Ventures, Hyde Park Ventures, industry leaders and founders.

About The Role

G2 is looking for a hard-working and dedicated Customer Support Specialist who will work with internal and external stakeholders in order to strengthen relationships, share product knowledge, and provide answers to product-related issues for G2 products.

The Customer Support Specialist should have a high level of professionalism, attention to detail, and excellent communication skills.

Responsibilities:

  • Respond to customer inquiries and requests that can include: troubleshooting, product updates, and resolving service issues.
  • Manage resolution process including escalations of possible bugs to Development Technical Support.
  • Work cross-functionally to ensure accurate and timely updates to our customers
  • Contribute to special projects to improve internal/external processes and client satisfaction
  • Demonstrate a proactive, solution-based approach to build customer relationships via calls and emails.
  • Support G2’s global customer base
  • Identify and proactively manage risk areas, scope and customer expectations that could impact success
  • Manage the Customer Support Office Hours 
  • Partner with Sales, Research & Product, and CS counterparts to help our customers obtain results faster.

Requirements

  • At least 1 year of customer service driven work preferred
  • Professional written and verbal communication skills
  • Salesforce admin experience preferred
  • Solutions-oriented self-starter
  • Strong project management and follow-up skills to ensure completion of a task
  • Ability to multi-task and handle matters with no supervision and with excellent follow up
  • High attention to detail
  • Energized by making customers happy and successful

Why we love G2

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. G2 is a place where people can be authentic and grow, find meaning and passion in work, and be motivated to succeed by a supportive group of coworkers. We pride ourselves on creating an environment where people can enjoy coming to work every day, by supporting our employees in their professional and personal lives.

Our Process

We encourage all candidates to review our interview process to best prepare themselves on what to expect as a candidate of G2.


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Technology we use

  • Engineering
  • Sales & Marketing
    • Ruby on RailsFrameworks
    • SalesforceCRM

Location

100 S. Upper Wacker Dr. Suite 1800, Chicago, IL 60606

What are G2 Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. We also provide 12 weeks of leave for the secondary caretaker.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Promote from within

Additional Perks + Benefits

Extensive medical insurance and dental insurance; Free vision, long-term and short-term disability and life insurance. Frequent team and family events. Companywide hack-a-thons and team trips. Beer Fridays. Flexible schedule. Stock options. Macbook and latest technology.

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