About CCC

At CCC, it’s all about connectivity we are a provider of innovative cloud, mobile, telematics, hyperscale technologies and services for the automotive, insurance, and collision repair industries. Our solutions and big data insights are delivered through our CCC ONE™ platform, which connects 350+ insurance companies, 24,000+ repair facilities, original equipment manufacturers, hundreds of parts suppliers, and dozens of third-party data and service providers. Our platform, carwise.com , provides access to car-related services for millions of consumers. Auto Injury Solutions Inc., also a CCC company, provides casualty solutions to auto insurers for the handling of first and third-party claims. In short, our collective set of solutions make connected car, vehicle, and accident data actionable, informing decision-making, enhancing productivity, and helping customers deliver faster and better experiences for end consumers.

Job Description Summary

A CCC Customer Trainer is primarily responsible for facilitating training to our Insurance Company clients through in-person and remote delivery methods. Customer Training additionally supports CCC’s customers in automotive and OEM markets as business needs and availability allow. This client facing role requires up to 90% travel and also involves detailed webinar deliveries and the dissemination of training materials via email and electronic tutorials. Preparation, follow-up, and internal reporting are an integral part of the position residing under the umbrella of Learning Services and reportable directly to the Customer Training Manager. The ability to work and travel independently, adhere to expense policy and effective time-management are keys to success.

Job Duties

Responsibility for the preparation of high-quality customer training experience by:

• Understanding customer’s training needs
• Acquisition of Customer Knowledge
• Creation of Training Materials within the team’s formatting guidelines
• Contributing to Training Materials by working with Senior
• Trainer/Training Manager Participating in Internal & External Dry Runs
• Training Material Preparation

Responsibility for the delivery of high-quality customer training experience by:

• Familiarity with Training Documentation
• Knowledge of CCC Product Suite
• Adapting to Customer Workflow
• Demonstrating the feature functionality and benefits of CCC product to client end user

Responsibility for adherence to CCC Corporate Guidelines & Customer Training Team expectations by:

• Managing Travel Arrangements
• Operating within Fiscal Guidelines
• Submitting Expense Reports

Responsibility for timely internal communication and reporting on training effectiveness:

• Daily reports on training status and progress
• Customer Satisfaction Index survey distribution
• Timely dissemination of Trainer’s Trip Report to internal groups
• Coordination with support resources for training follow up

Overall Customer Training Team Responsibilities:

• Effective Communication
• Partnering with Team Members
• Sharing Product Knowledge
• Sharing Customer Knowledge
• Achieving Team Objective CSI Scores
• The trainer is accountable to the Customer Training Manager for all aspects of preparation, delivery and end of training administration
• This position doesn’t have direct reports

Qualifications

• Bachelor’s Degree or equivalent experience
• Current driver’s license
• Education, Insurance or Repair Facility experience a plus
• Strong communication skills
• Experience in an IT or educational environment preferred
• Presentation and public speaking experience preferred
• Organizational and time-management skills
• The ability to work independently and remotely when required