Data Integration Specialist (Customer Service)
The Chowly Data Integration Specialist provides a 5-star customer experience to all Chowly clients. Working in-office, the Data Integration Specialist reviews, builds, and updates menu mappings between Third-party Online Ordering Solutions (TOOS) and connected restaurant Point-of-Sale (POS) menus. This is a full-time role with room for career growth through managing other Data Integration Specialists in the Mapping Department.
The data integration process can be complex and requires a critical and diligent mindset. If you are one that likes logic games or puzzles, mapping menu sets is rewarding and fulfilling. The ideal candidate shows a strong will to blow through obstacles and strives to get the job done.
By working at Chowly Inc. you award yourself the opportunity to begin on the ground floor of our operations team at one of BuiltIn Chicago’s top startups to watch for in 2017.
Check us out at Chowlyinc.com!
Requirements
Excellent customer service
Patience dealing with diverse client base
Attention to detail for menu mapping
Drive to always “make it right” for the client
Working with large data and information
Responsibilities
Build and review menu mappings while working within provided timelines for clients
Running Data Question meetings with very busy and oft-distracted clientele
Performing test orders to the client’s satisfaction while simultaneously adjusting menu sets
Recording all notes and confirmations made during mapping.
Coordinating with Operations superiors with any questionable menu mapping issues
Inform management in a timely manner of compliance problems, project schedule delays, common issues that occur for clients, and other potential roadblocks
Perform other related duties and responsibilities as defined by management
Qualifications
1 year experience in a Customer Service focused field
Experience with in-person or phone customer support
Proficiency in the use of MS Office and Gmail
Proficient Mac user preferred
Past experience with CRM preferred
Ability to pass background screening
Higher Education or experience preferred
Ability to triage workload in a fast-paced high volume work environment
Strong organizational skills to manage daily tasks and routine assignments
Strong teamwork and communication skills -- will involve interfacing and supporting various functional departments
Strong work ethic with a quality over quantity mindset