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Dedicated Advisor, Client Success

| Chicago

What you will be doing:

As a Dedicated Advisor, Client Success you will be responsible for managing Lumere’s enterprise client relationships and creating a next generation state of value-based care through the adoption and integration of Lumere’s solutions. He/she will serve as an advisor by partnering closely with our clients to understand their pain points and inefficiencies, and collaborating with our internal teams to create insights and drive value. Additionally, he/she will be the main point of contact for assigned clients, delivering exceptional service and driving high levels of client engagement and satisfaction.

The successful candidate is a strategic, forward thinker and doesn’t shy away from helping our clients find creative ways to drive change within their healthcare system. Building relationships and creating customer delight is what he/she lives for, and will go above and beyond to turn the average client into a raving advocate.

Responsibilities include:

  • Advise clients on industry best practices, including workflows and governance models, as well as opportunities to leverage Lumere’s solutions to achieve financial and operational targets
  • Manage ongoing client relationships to drive solution adoption and engagement as well as customer satisfaction
  • Develop new ways of analyzing, organizing and distributing data that creates meaning for various stakeholders
  • Translate client feedback into actionable product roadmaps, working with our product and marketing teams to advise on aligning our messaging with our ability to address health system challenges

Qualifications:

  • 5+ years experience in healthcare and/or management consulting or strategic client success role
  • Bachelor’s degree in business or healthcare administration preferred
  • Proven track record in healthcare technology, consulting, or similar field.
  • Experience interfacing and managing VP/Executive-level client relationships
  • Distinctive problem solving and project management skills
  • Excellent attention to detail, strong prioritization skills
  • Growth-company DNA - thrives in a fast-pace environment and shares an excitement to lead change!
  • Ability to travel to client sites as necessary (approx. 30% travel)
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Technology we use

  • Sales & Marketing
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail

Location

33 N LaSalle St. Suite 1500, Chicago, IL 60602

What are Lumere Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Recreational Clubs

Additional Perks + Benefits

Health and wellness initiatives: discounted gym membership, in-office yoga and meditation, variety of snack and beverage options, monthly catered lunch, and more! • Competitive compensation package (includes equity • Social events: Books and Brews, game nights, recreational sports leagues, team outings, fireside chats, and volunteer programs • Ongoing professional development and mentorship opportunities • Open and collaborative office environment, standing desks, beer and cold brew on tap, and casual dress

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