Desktop Engineer at CSC Corptax

| North Suburbs
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Desktop Engineer

 

CSC is looking for a Desktop Support Engineer to join our Infrastructure Services Team.  As a Desktop Support Engineer, you will work with the latest technologies in a dynamic and fast paced environment- developing software/hardware standards, engineering client computing solutions, and supporting CSC end users by fixing problems and optimizing user productivity.

 

The Infrastructure Services team supports the whole CSC enterprise through implementation and support of exciting new technologies. As a strong and reliable team, we work together in a fast-paced environment to deliver and maintain a vast array of technology solutions to our growing lines of business.  As a member of the Infrastructure Services team, you are valued as a key player and reliable contributor within a fun and creative technology-driven organization. 

 

Some of the things you will be doing:

·         Responsible for the deployment, administration, and support of a wide array of workstation hardware, Microsoft Windows Operating Systems, Microsoft Office and Adobe Acrobat productivity suites, and other common enterprise applications.

·         Perform advanced troubleshooting and provide support to CSC users on a wide range of hardware, Operating Systems, and software- on the phone, via tickets, or in person.

·         Work as a team member on enterprise projects, such as company-wide hardware upgrades, application deployments, acquisitions, moves and upgrades.

·         Administer and support the CSC Virtual Desktop Infrastructure - this includes managing the VDI infrastructure, deploying virtual desktops, and troubleshooting problems.

·         Create technical documentation related to system configurations, process, procedure, and knowledge base articles.

·         Participate in a scheduled on-call rotation, which may include after hours and weekend work.

 

What technical skills, experience, and qualifications do you need?

·         2+ years of experience in a Desktop Support role within an enterprise organization supporting Windows 7, 8.1 and 10, Microsoft Office, Active Directory, Group Policies and desktop profiles.

·         A collaborative team member with excellent customer service skills

·         Ability to provide clear/concise communications to customers, all levels of the organization and project teams.

·         Experience with Windows Operating System imaging, software packaging/distribution, and Microsoft patch management - Microsoft Deployment Toolkit, and Windows Deployment Services.

·         The ability to constantly adapt to a fast paced, ever changing technology landscape filled with smart phones, virtual desktops, and a wide array of desktop computing hardware/software.

·         Experience with document imaging and printing solutions, such as supporting multi-function print/scan/fax devices.

·         Experience in technical writing, specifically documenting technical configuration and troubleshooting information.

·         The ability to lift and carry computer equipment (up to 50lbs).

·         Experience with supporting Apple MacBooks (preferred)

·         Experience with SCCM, Intune and AirWatch (preferred)

 

Why join us?

At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 115 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

·         CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace for 11 consecutive years.

·         We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

·         Employees are eligible for an annual success sharing bonus recognizing individual performance and a profit sharing bonus based on company performance.

·         CSC offers excellent benefits for you and your family, including 401(k) with employer match, medical/dental/life insurance, spouse and dependent life insurance, paid time off, tuition reimbursement, and more.

·         We recently completed building a new headquarters that supports current and future technology initiatives through open design, sit/stand workstations, digital interface points that enhance teamwork and collaboration, and alternative work environments with wireless access throughout the campus, including at our outside work areas. It’s an exciting time for us in terms of growth and expansion.

 

About us

CSC is the world’s leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500®, more than half of the Best Global Brands (Interbrand®), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are—and we accomplish that by employing experts in every business we serve. CSC is an equal opportunity employer. 

 

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.

 

ABOUT US

 

CSC is the world’s leading provider of business, legal, tax, and digital brand services to companies around the globe. From keeping your business in compliance and streamlining operations, to protecting and promoting your brand online, we use our expertise and personal approach to help your business run smoother. We are the business behind business. We are the trusted partner for 90% of the Fortune 500®, more than half of the Best Global Brands (Interbrand®), nearly 10,000 law firms, and more than 3,000 financial organizations. Headquartered in Wilmington, Delaware, USA since 1899, we have offices throughout the United States, Canada, Europe, and the Asia-Pacific region. We are a global company capable of doing business wherever our clients are—and we accomplish that by employing experts in every business we serve. CSC is an equal opportunity employer. 

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to be a description of all duties, responsibilities, and qualifications.

 

WHY WORK WITH CSC?

 

At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

•    CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006.

•    We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

•    Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance as well as a profit sharing bonus based on company performance.

•    CSC offers excellent benefits, including 401(k) with employer match, medical/dental/life insurance, spouse and dependent life insurance, paid time off, tuition reimbursement, and more.

•    Our global standard for our work environments supports current and future technology initiatives through open design, sit/stand workstations, digital interface points with wireless access throughout the campus. It’s an exciting time for us in terms of growth and expansion.

 

Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • AngularLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases

Location

Ideally situated above Union Station downtown, employees have direct access to the city's major transportation hubs. Also located in Buffalo Grove!

An Insider's view of CSC Corptax

How does your team reward individual success?

A job well done is recognized. Your boss will reach out to say thank you. With our development teams being mostly remote, handwritten cards have been sent as a thank you for hard work, which, to me, goes a long way. Also, for those in an office, HR tends to reward us around releases with a pizza party or catered lunch.

Kathryn

project manager

What projects are you most excited about?

We’re always looking at current versions of software that’s available, but also the direction our customers and the industry is going. We may implement things within a product now, knowing it’ll take three to five years to really take off, but understanding that if we plan correctly, we can use that to our advantage going forward.

Mike

manager, Sales Enablement

How does the company support your career growth?

My managers and my team definitely support me in my goals. When I say ‘here’s the project I want to do,’ they are more than happy to give me the time or resources to get that project done. Because at the end of the day, it helps the company, it helps the managers, it helps everybody. That’s something I really like about [CSC Corptax].

Halley

senior software engineer

How do you make yourself accessible to the rest of the team?

One thing that’s really important to me—and I explain this to my team all the time—is that they are important. So I check in with my team and I try to build relationships with each member. It’s really important to me that my team knows I’m engaged and I understand they have a life outside of CSC Corptax.

Audrey

team lead, Product Management

What makes someone successful on your team?

You’ll do well here if you take pride in your work, are willing to learn new things, and share the knowledge you have with others—because you’ll quickly see that you don’t get a whole lot done on your own. You need to work as a team here. Being patient with others as you’re transferring knowledge is the best way to move ahead.

Steve

manager, International Content Management Design

What are CSC Corptax Perks + Benefits

CSC Corptax Benefits Overview

CSC Corptax® is a B2B technology company, transforming the business of corporate tax through innovative software solutions and business process expertise. We offer an excellent Total Rewards package, which includes great benefits along with good work-life balance, and a fun, flexible, and collaborative environment. Our benefits include generous PTO and sick time packages, 6% 401(k) match, health/life/vision/dental coverage, tuition reimbursement, provided tools and training, flexible schedules, casual work environments, and more!!

Culture
Volunteer in local community
CSC Corptax is heavily involved in the local communities that we work in, participating in events such as Feed My Starving Children, park clean up, and food/clothing drives.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CSC Corptax offers an FSA as well as an HSA account.
Disability Insurance
CSC Corptax offers Disability Insurance.
Dental Benefits
Dental coverage starts the first working day of the month after your hire date. 100% Coverage Preventative & Diagnostic Care; 80% Coverage Basic Restorative Care; 50% Coverage Major Restorative Care.
Vision Benefits
CSC Corptax offers a Discount Vision Care Plan for all employees and their dependents at no cost. Additionally, a Voluntary Plan with more coverage is offered for additional member benefits.
Health Insurance Benefits
Medical coverage starts the first of the month following your start date unless your start date falls on the 1st. We offer three tiers of PPO plans as well as a prescription drug plan.
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
CSC Corptax's 401(k) program offers a 6% match with 30 day vesting period.
401(K) Matching
CSC Corptax offers a 6% match on 401(k) contributions
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
CSC Corptax provides up to 2 weeks of parental leave for the primary caretaker. We also provide 2 weeks of leave for the secondary caretaker.
Flexible Work Schedule
CSC Corptax offers flexible work schedules as well as remote work options.
Remote Work Program
Our remote work program includes work from home full-time remote for specific positions, and work remotely on occasion as needed.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
CSC Corptax employees receive between 15 and 25 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Employees receive 64 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
CSC Corptax values time with the team and typically has outings on a quarterly basis.
Game Room
Our game room includes ping pong, foosball, shuffleboard, and video games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at team's discretion.
Parking
We offer employees free on-site garage parking in our Buffalo Grove office and have easy access for commuters in downtown Chicago.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
We take part in many different technology conferences like VS Live!, DevOps Days Chicago, SQL, Microsoft, and Angular conferences, and more. Our team is also provided Pluralsight and VS licenses.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5500 with a maximum total match of $5500.
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available

Additional Perks + Benefits

CSC Corptax offers more than traditional benefits. Our collaborative, fast-paced, and flexible work environment is supported by a Total Rewards package to ensure we bring our best selves to work each day. Benefits include competitive and performance-based compensation, health benefits and wellness programs, the opportunity to advance your skills and grow your career, and a casual and welcoming environment. We genuinely care for each other, making CSC Corptax an incredible place to work.

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