Director, 365 Solutions & Services

| North Suburbs

Job Summary


This is a key role within WBA IT as O365 becomes a true global WBA service and a platform for productivity and innovation. The Director, 365 Solutions & Services role owns our O365 estate and the strategy related to its use, support, expansion and exploitation.

WBA is looking to leverage the benefits of the O365 technology stack for messaging, collaboration, automation, identity and device management. By the end of 2020 we will have established the core 0365 foundation across WBA and the focus will be on realizing business benefits by fully exploiting the technology.

This role will work with senior leaders across IT, corporate functions (security, HR, legal etc) and the business to understand how the tools can better support current ways of working and be used to unlock new benefits in productivity, automation and collaboration while maintaining a robust security position.

The role will lead a team of internal O365 experts, supported by an outsourced operational service. The role is accountable for the support, delivery and strategic roadmap of all the technologies and services covered by the O365 technology stack. The underlying policies associated to the O365 products will also be in scope as we look to standardize these across WBA.

In shaping the strategy, this role will work with Microsoft on the development of products to understand how future product changes will impact or benefit WBA. In addition, coordinates with Microsoft on any ‘proof of concept’ collaborations that are progressed for WBA.

Owns the adoption of a 3rd party factory model that will be used by the business to develop future solutions in Teams, Power Apps and SharePoint. For support, they will be accountable for ensuring the outsourced provider is effectively operating our O365 estate.



Job Responsibilities

  • This role is accountable for the strategy & the roadmap for the overall O365 WBA estate, working with senior management to shape and deliver solutions
  • Engages in operational support as the senior point of escalation for any of the 0365 technology stack, including holding the outsourced vendor accountable for all 0365 support services.
  • Leads delivery via 3rd party factory model for MS products (including Teams, Power Apps, etc.)
  • Works closely with key groups on WBA IT policies related to the products
  • Partners with MS for strategy & product development
  • Understands adoption cases from other businesses outside WBA that could be beneficial internally
  • Implements policies and defines approach to strategy achievement for O365. Analyzes long-term impact of new or anticipated strategies and decisions.
  • Manages budgets, operational plans and performance requirements for O365. Responsible for meeting budgetary goals and objectives.
  • Facilitates communication between staff, management, vendors, and other technology resources within and outside of the organization. Shares highly complex information. Interacts with senior management to keep abreast of objectives. Interacts with direct reports and peers in management / customers / vendors to interpret information and improve cross-functional processes and programs. Builds and enhances key internal and external contacts.

#LI-PW1

Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail and wholesale pharmacy, touching millions of lives every day through dispensing and distributing medicines, its convenient retail locations, digital platforms and health and beauty products. The Company has more than 100 years of trusted healthcare heritage and innovation in community pharmacy and pharmaceutical wholesaling.
WBA is the largest retail pharmacy, health and daily living destination across the U.S. and Europe. WBA is one of the world’s largest purchasers of prescription drugs and many other health and wellbeing products. The Company’s size, scale, and expertise will help position us to expand the supply of, and address the rising cost of, prescription drugs in the U.S. and worldwide.
Including through its equity method investments, WBA:

  • is present in more than 25* countries
  • employs more than 440,000* people
  • has more than 18,750* stores in 11* countries
  • has one of the largest global pharmaceutical wholesale and distribution networks, with more than 400* distribution centers delivering to more than 240,000** pharmacies, doctors, health centers and hospitals each year in more than 20* countries.


The Company’s portfolio of retail and business brands includes Walgreens, Duane Reade, Boots and Alliance Healthcare, as well as increasingly global health and beauty product brands, such as No7, Soap & Glory, Liz Earle, Botanics, Sleek MakeUP and YourGoodSkin.
WBA’s purpose is to help people across the world lead healthier and happier lives. The Company is proud to be a force for good through its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. Our businesses have been recognized for their Corporate Social Responsibility. Walgreens was named to FORTUNE*** magazine’s 2019 Companies that Change the World list and Boots UK was recognized as Responsible Business of the Year 2019-2020 by Business in the Community.
The Company is included in FORTUNE's 2019 list of the World’s Most Admired Companies and ranked first in the food and drugstore category. This is the 26th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list. An Equal Opportunity Employer, including disability/veterans

Basic Qualifications

  • Bachelor’s degree and at least 6 years of experience with IT end-user services OR a High School Diploma/GED and at least 9 year of experience with IT end-user services
  • Experience leading 0ffice 365 deployments and support in a large, multi-national organization
  • Experience developing technology strategy
  • Experience with vendor and vendor contract management, including SLA review.
  • Experience working collaboratively and influencing key senior stakeholders in the business & IT
  • Experience working with internal partners, such as security, legal and compliance functions
  • Experience working with senior leaders, such as VP, SVP
  • At least 2 years of experience contributing to financial business decisions in the workplace.
  • At least 3 years of direct leadership, indirect leadership, and/or cross functional team leadership.
  • Willing to travel up to 10% of the time for business purposes (within state, out of state & infrequent/limited travel to the United Kingdom).

Preferred Qualifications

  • Experience with vendor management with Microsoft and offshore delivery providers
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Technology we use

  • Engineering
  • Product
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Location

Developed and diverse suburb in N.Chicago. Opening our new Tech Office downtown at the Old Chicago Post Office in January 2020!

An Insider's view of Walgreens

What’s the vibe like in the office?

You can expect to be challenged, every day. You can also expect an extraordinarily diverse environment of collaborative professionals who are putting their talents together to fulfill the vision and mission. There are plenty of opportunities to make an impact, to grow and to learn with the team. The future of Technology is bright at Walgreens!

Carlos

Director, RunOps

What does your typical day look like?

I'm a part of the product management team where I oversee the development of complex products. A typical day for me involves juggling multiple product lines, I could easily find myself working with designers to craft mockups, defining requirements for developers, tracking development processes, or running usability tests to drive product forward.

Katrina

Sr. Business Analyst

What makes someone successful on your team?

I think the most successful individuals are those who possess two key skills 1) the ability to quickly learn and synthesize information and 2) the ability to adapt to constantly changing challenges. Given the extremely complex nature of our industry,

Emmanuel

Sr. UX Designer

How do you empower your team to be more creative?

In Rx Engineering, we are building the largest pharmacy software product suites in the industry. Innovation and quality is our DNA. We nurture through our “COOL” culture to build curiosity in new solution. We are challenged and fascinated with courage every day about this engineering journey which will change our customers’ life.

Ronnie

Director – Solution Engineering & QE

How do your team's ideas influence the company's direction?

We are faced with a host of rapid changes occurring in the healthcare and retail landscapes.. To make the most of these changes, Walgreens is adapting to the fast moving technology world of today and is committed to deploying cutting edge solutions to support our business and customers.

Doug

Senior Product Manager, Pharmacy and Retail Operations

What are Walgreens Perks + Benefits

Walgreens Benefits Overview

Walgreens offers a wide variety of benefits to eligible team members designed to support your physical, financial, and emotional well-being while helping you balance work and life. In addition to company-paid life insurance and voluntary life & personal accident insurance, the benefits below are available to our team members. To learn more visit https://jobs.walgreens.com/benefits.

Culture
Volunteer in local community
Walgreens is proud to be a Corporate Social Responsibility leader, setting the pace on some of the most important issues of our day, and our IT and digital teams are no exception.
Partners with Nonprofits
Money raised through Red Nose Day supports programs that keep children safe, healthy and educated in America and around the world.
Friends outside of work
Eat lunch together
Intracompany committees
To learn more visit https://jobs.walgreens.com/it-culture
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Every day, in a multitude of ways, the foundational principles of integrity, respect and fair dealing embraced by our founder Charles R. Walgreen inspire us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Walgreens employees can contribute up to $500 annually to their FSA.
Disability Insurance
Disability insurance covers 6 weeks at 100% base pay, 6 weeks at 50% base pay. 50% benefit may be supplemented by PTO, frozen sick, or frozen vacation.
Dental Benefits
For dental coverage, you may choose from four plan levels ranging from a basic-only option to those with orthodontia and other major service coverage.
Vision Benefits
There are three levels of benefits for vision coverage ranging from an exam-only discount option to an enhanced PPO with both in and out-of-network benefits.
Health Insurance Benefits
You have access to competitive coverage options through the Benefits Support Center, which is the Walgreens private corporate exchange.
Life Insurance
Benefit-eligible team members are eligible for company-paid term life insurance at a benefit equal to: • 1.5 times annual base salary and $25,000 for all other hourly-paid team members
Wellness Programs
Onsite Gym
Team workouts
Walgreens team fitness initiatives include Sponsored race teams like the JP Morgan Chase Run.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Walgreens provides employees with a 401(k) matching plan called the Walgreen Profit Sharing Plan. After completing one year, we match 4% of contributions $1 for $1.
Employee Stock Purchase Plan
After 90 days of service and an average of 20 hours worked per week, you are eligible to purchase WBA stock at a 10% discount off market value.
Performance Bonus
You are eligible for a corporate bonus subject to approval by the Board of Directors (unless you are covered under another bonus program).
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes work from home. Work remotely 2 days per week and/or work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
The Transportation Benefit Plan allows you to save money by paying for your transportation and parking needs with before-tax dollars and payroll deductions.
Game Room
Our game room includes Ping Pong, Foosball.
Parking
We offer employees Free on-site garage parking.
Professional Development Benefits
Lunch and learns
Renewal host weekly Lunch and Learns on topics selected by our team.
Promote from within
Customized development tracks

Additional Perks + Benefits

Walgreens offers a wide variety of benefits to eligible team members designed to support your physical, financial, and emotional well-being while helping you balance work and life. To learn more visit https://jobs.walgreens.com/benefits.

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