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Director, Client Solutions

| Chicago

Overview

Engine delivers modern marketing solutions. Powered by data, driven by results and guided by expertise, we help our clients make connections that count—leading to bottom line growth, an inspired workplace and business transformation. The businesses that make up the Engine group cover multiple practice areas: from cutting edge market intelligence and customer experience to performance-driven content and digital media distribution. Together they work to accelerate growth for brands across a broad range of verticals. At Engine, we not only advocate a positive work-life balance, we enforce it. Our flexible time off policy ensures our staff can take time out to focus on the things that matter, while our comprehensive benefits package includes everything from health and dental insurance to travel, 401K and legal assistance.

Role

Seeking a Director level researcher that has proven experience with relationship based business development, is passionate about analyzing data, drawing insights and writing compelling stories that persuade, educate, and/or recommend.The right fit will join a driven and curious team of researchers that embrace change and stay one step ahead.  The ideal candidate will be able to work in our Bloomington (Minneapolis) office or be willing to relocate to the areas.  May consider candidates in or near our Cincinnati or Chicago office. 

Responsibilities

  • Scope and budget client engagements.
  • Lead and manage multiple teams responsible for fulfilling client work and engagements.
  • Draft proposals, research instruments, including learning agendas, questionnaires and discussion guides which address the client’s research objectives.
  • Coordinate project needs with internal and external vendors.
  • Oversee fieldwork to ensure quality, timing and budget needs are met.
  • Generate analytic plans, including data processing and tab specifications.
  • Perform logic checks of the information presented on tables/graphs and other client deliverables.
  • Design complex tables, charts, and graphs to communicate information needs.
  • Prepare well-organized and insightful client presentations and participate in presenting to clients as needed.
  • Lead client meetings and updates related to tactical subjects.
  • Answer client questions and respond to project needs.

Qualifications

  • Ability to manage all aspects of a research project including
    composing questionnaires, managing the fielding process, writing an analysis and tab plan, and formatting and writing reports.
  • Ability to communicate with individuals at all levels in the company and with various business contacts outside of the company in an articulate, professional manner. Ability to interface effectively with clients and support resources (e.g. tab, field, coding, etc.).
  • Strong attention to detail.
  • Demistify the data and connect it to the clients business issue.
  • Excellent organizational and time management abilities to meet project deadlines.
  • Ability to multi-task and direct several projects simultaneously while maintaining project deliverables, quality, and integrity.
  • Capable of interfacing effectively and building relationships with clients.
  • Capable of handling difficult client situations in a tactful and
    professional manner.
  • Strong analytical thought, problem solving and storytelling skills.
  • Excellent verbal and written skills.
  • Entrepreneurial spirit
  • Proficiency with Microsoft Word, Excel and PowerPoint.

Education, Knowledge and Certificates:

  • Bachelor’s degree or equivalent required; advanced degree preferred
  • 7-10 years of primary market research experience is required.
  • Experience across CPG, Retail, Grocery, and/or CX sectors required.
  • Desire experience in the following methodologies: Loyalty, Client Supplied Sample, Brand Health, Brand Tracking, Brand Advertising, Awareness and Usage Market place analysis, Shopper & Journey, Concept testing, IHUT.
  • Supplier side experience is required; welcome blended experience in both supplier and client side.
  • Previous client service and running research projects experience is required.
  • Experience managing at least 1-2 people.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • Aha!Management
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail

Location

Located in Chicago, New York City (HQ), and San Francisco. We're surrounded by trendy restaurants and easy access to public transportation.

What are EMX Digital Perks + Benefits

EMX Digital Benefits Overview

We have an excellent benefits package that includes medical, dental, vision, 401(k), life insurance, flexible time off, and many other perks. Come join our fast-growing team at our headquarters in New York City and our other offices in downtown Chicago, and San Francisco.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
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