Director of Customer Success

| Chicago
Please send resume to [email protected]
Apply now

Job Description: 

The Director of Customer Success role will communicate ROI to clients and help clients optimize use of Eved. Clients come first at Eved and the Director of Customer Success is the primary point-of-contact for clients using our SaaS technology solution.

This is a senior role that will also be responsible for driving Eved’s Customer Success organization. The Director of Customer Success will establish, evolve, and develop tools and processes to facilitate proactive customer success at Eved.

Success in this role depends upon, proactive problem solving, a passion for customer success, strategic thinking, the ability to navigate ambiguity, and a sense of humor.

Responsibilities:  

  • Demonstrating Eved’s value by understanding client’s goals, determining how Eved can support those goals and developing KPI reports
  • Developing and maintaining Eved’s Customer Success methodology and tools
  • Increasing spend through accounts
  • Acting as the primary point-of-contact for Client champions; Facilitating regular meetings
  • Developing, scheduling and leading in-person QBRs
  • Training on new functionality and helping clients optimize use of Eved
  • Addressing escalations from the Eved Help Desk
  • Reporting on client health metrics (usage, tickets, CSAT, NPS, etc)
  • May conduct cross-training among peers; provide knowledge transfer between group members; mentor new employees; and provide new employee training on applications, per expertise
  • Assist with additional projects as requested 
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Please send resume to [email protected]
Apply now
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Location

Where you work...and play: Situated in the heart of Chicago and convenient to major mass transit hubs.

What are Eved Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Company Outings
Stocked Kitchen
Happy Hours

Additional Perks + Benefits

Eved’s office is stocked full of healthy snacks and a ready-to-be-enjoyed bar. Medical, dental, vision, life insurance and short-term disability are all standard benefits. It’s important to save for the future which is why Eved offers 401k matching and FSA options. We also promote from within so your career future is also covered. Extra: From a generous employee referral program to a new laptop benefit, there are many ways in which Eved rewards employees for simply being great employees.

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Please send resume to [email protected]
Apply now
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