Director, Monitoring Solutions at Ensono

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The Director, Monitoring Solutions will leverage our existing monitoring platforms to optimize proactive detection and automated resolution of issues before they become incidents. This position works closely with our operations team to understand and overcome the people, process and technology issues required to ensure the highest levels of application availability and performance for customers. This position also works closely with the Product and Technology office , as the operational arm for our tools, to identify and execute key initiatives required to continuously improve our monitoring capabilities and the customer experience. The ideal candidate will bring a strong breadth and depth of customer-facing operational experience as well as a proven track record for leveraging industry-leading monitoring and ITSM solutions as the means of enhancing the customer experience through improved application availability and performance.
 

Accountabilities:

  • Assess and analyze the performance of the existing monitoring tools against the infrastructure supported.  Identify gaps and opportunities for enhanced, proactive performance.
  • Define and document monitoring standards across our monitoring tools for different platforms (compute, storage, and network across mainframe, distributed and public cloud domains)
  • Implement an application performance monitoring solution as the proactive means to detect and mitigate issues to enhance the customer experience
  • Identifying and monitoring key critical success factors for monitoring quality and continuously improving signal to noise.
  • Working in conjunction with our Technology Department, lead efforts to migrate customers from legacy monitoring platforms to the desired future state platforms
  • Work directly with our large account teams to define and implement custom monitoring requirements
  • Lead cross-functional teams using an agile development methodology to continuously improve our monitoring capabilities
  • Maintain and develop monitoring quality to prevent client impacting situations
  • Develop a path towards automating standard tasks, developing intuitive detection and autocorrection, and automate remediation of alerts.
  • Engaged in industry best practices, future trends, and processes for continuous improvement in our monitoring automation performance
  • Work across functional areas with key stakeholders to understand pain points, opportunities to transform operational performance and drive client and associate experience
  • Adapt with the changing requirements of the business as we grow, seeking different solutions as needed to continuously evolve our monitoring performance.
  • Provide coaching and leadership to a team of software developers to build and maintain engagement, high performance as well as skills and career development

 

Position Requirements

  • A minimum of 15 years’ enterprise monitoring experience; or BS Degree in engineering or equivalent technical major, with 6 years of enterprise monitoring experience.
  • A minimum of 10 years’ experience in a leadership capacity with technical teams, including software developers
  • Expertise in industry-leading monitoring tools such as BMC Truesight, Entuity, New Relic, Datadog, and CA.
  • Demonstrated success in leveraging monitoring automation tools and platforms and integration into ServiceNow ITSM workflow automation.   
  • Strong interpersonal and communication skills to influence, convey information at an appropriate level to the intended audience, and build trusted relationships.
  • Brings curiosity, keen technical insight, passion for learning that will be instrumental in assessing, analyzing and uncovering new and better ways to deliver solutions.
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • AzureLanguages
    • AWSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • AWSFrameworks

Location

Our HQ is 22 miles from the Loop; near Belmont station, BNSF line. Plenty of places to eat & shop! 2nd office is in downtown Chicago on Madison Ave.

An Insider's view of Ensono

What’s the vibe like in the office?

I find the culture to be very open and collaborative. One can be on a call with a customer and ask your technical resource across from you a specific question or run into our CEO in the hallway while grabbing a cup of coffee. We allow feedback to be given and changes to be heard. Leadership constantly finds ways to make it an exciting workplace

Bailey Cahill

Senior Manager - Partner & Alliances

What does your typical day look like?

A typical day in our Full Stack DevOps world is collaborative, affords room for creative problem-solving, offers unique opportunities and challenges. Our work involves using cloud technologies to solve application’s needs, research datalake technologies and architect to process large amounts of performance data. We also lay 6 man variation of ping

Jake Frazier-Flores

Software Engineer

What are Ensono Perks + Benefits

Ensono Benefits Overview

Benefits include - generous maternity and paternity leave, generous paid days off and company paid holidays. Sabbatical, adoption, compassion and bereavement leave days, adoption assistance and flexible spending account. Healthcare and 401K eligibility on 1st day of work. Paid volunteer days.

Wellness programs - designed to help us be our best! Fitness week, Virgin Pulse® platform, wellness plans for credits and discounts on medical plan contributions.

Fun ergonomic workplace - free snacks, onsite gym & trainer, yoga classes, Beer O'Clock days.

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer O' Cart every month!
Casual Dress
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Onsite gym available!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

15 options for coffee and chocolate drinks (its a coffee machine with an IP address after all!) Also, Starbucks machine with chai latte counts, right? And then after the free snacks and all the hot chocolate - get some steps in while checking your emails in our fitness center. We have associate discounts on various products and services locally and nationally.

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