Director, Service Management-as-a-Service Line of Business at Ensono

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Join a business that embraces innovation and service to our clients through industry leading managed services. Some of the world’s leading companies rely on Ensono’s innovative hybrid IT solutions to deliver highly available and cost-optimized services for their mission-critical business. We specialize in being an ally and trusted partner to large, enterprise clients, undergoing their own digital transformation and seek our breadth of services to help meet their IT needs today and in the future. Ensono is seeking a highly motivated leader to incubate and own a new Service Management-as-a-Service line-of-business focused on capabilities within the ServiceNow platform. This individual will be responsible for understanding this expanding market and developing and executing our product strategy to deliver offerings that help our clients achieve significant business outcomes. You will drive evolution of the product and value proposition through conception, service definition, commercial and technical development, support of sales, marketing, pricing and lifecycle management. This global role is an exciting opportunity for a product management professional who wishes to be at the heart of a rapidly expanding hybrid IT frontrunner. You will report directly to the CTO and collaborate cross-functionally with leaders across the organization to develop this new solution offering. Are you someone who is pationate about uncovering new market opportunities, developing services to address those opportunities and maturing those in the market? If you have these experiences, coupled with curiosity and passion for the services you represent, then you’re an ideal candidate!
 

Responsibilities:

  • Collaboratively build vision, strategy, and roadmap for Service Management as-a-Service offerings based on the SeriveNow platform
  • Engage with Clients to understand and document their business challenges, test and refine Ensono’s services strategy
  • Contribute to Ensono’s overall product strategy
  • Work on commercial aspects of product management including creation of business cases, cost/price modelling and some contractual aspects
  • Perform market research about relevant services and competitors; appropriately communicating findings within Ensono service strategy community
  • Collaborate with marketing to drive product positioning, messaging, segmentation and sales enablement
  • Build effective working relationships across Ensono’s business, particularly with sales, solution architects, operational teams, pricing, product engineering and consulting staff
  • Contribute to Ensono sales proposals, tender responses and sales presentation delivery
  • Evangelize Ensono’s product portfolio and roadmap both inside and outside the company
  • Build and maintain relationships with key technology vendors / partners
  • Ensure clear direction is communicated to engineering and operations teams when defining and prioritizing features, enhancements, platform improvements, and client requests
  • Leverage knowledge of ServiceNow to oversee the development of Ensono’s long-range service and technology vision and ensure the execution of that vision. 
  • Act as a visible industry thought leader and spokesperson interacting with clients,  partners and the analyst community and helping articulate the strategic vision of Ensono’s managed services value proposition. 
  • Be accountable for financial contribution (e.g., profit/loss) and the attainment of current  and long-range objectives, and for management of the full complement of functional  managers, including product development, marketing, planning and finance/administration functions. 

 

Qualifications:

 

  • 7+ years of relevant Product Management experience
  • Proven success developing compelling product visions with track record of successful execution
  • Experience with the ServiceNow platform and developing services based on based on its capabilities
  • Excellent presentation and communication skills, including verbal, written, and listening
  • Strong analytical skills with ability to interpret into actionable recommendations
  • Innovative, creative solutions oriented individual that drives results
  • Ability to work and deliver under pressure in a fast paced environment with evolving conditions
  • Experience and/or strong desire to work in a fast moving entrepreneurial environment
  • Experience with several successful offering launches as a product manager
  • Experience in developing value propositions and sales enablement
  • Comfortable engaging at executive levels in large enterprises to influence and provide strategic insight in support of Ensono sales
  • Practical knowledge of pricing strategies and financial analysis
  • Excellent analytic, problem-solving, active-listening and decision-making skills
  • Strong written and oral communication skills, comfortable speaking in public about Ensono products and services

 

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • AzureLanguages
    • AWSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • AWSFrameworks

Location

Our HQ is 22 miles from the Loop; near Belmont station, BNSF line. Plenty of places to eat & shop! 2nd office is in downtown Chicago on Madison Ave.

An Insider's view of Ensono

What’s the vibe like in the office?

I find the culture to be very open and collaborative. One can be on a call with a customer and ask your technical resource across from you a specific question or run into our CEO in the hallway while grabbing a cup of coffee. We allow feedback to be given and changes to be heard. Leadership constantly finds ways to make it an exciting workplace

Bailey Cahill

Senior Manager - Partner & Alliances

What does your typical day look like?

A typical day in our Full Stack DevOps world is collaborative, affords room for creative problem-solving, offers unique opportunities and challenges. Our work involves using cloud technologies to solve application’s needs, research datalake technologies and architect to process large amounts of performance data. We also lay 6 man variation of ping

Jake Frazier-Flores

Software Engineer

What are Ensono Perks + Benefits

Ensono Benefits Overview

Benefits include - generous maternity and paternity leave, generous paid days off and company paid holidays. Sabbatical, adoption, compassion and bereavement leave days, adoption assistance and flexible spending account. Healthcare and 401K eligibility on 1st day of work. Paid volunteer days.

Wellness programs - designed to help us be our best! Fitness week, Virgin Pulse® platform, wellness plans for credits and discounts on medical plan contributions.

Fun ergonomic workplace - free snacks, onsite gym & trainer, yoga classes, Beer O'Clock days.

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer O' Cart every month!
Casual Dress
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Onsite gym available!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

15 options for coffee and chocolate drinks (its a coffee machine with an IP address after all!) Also, Starbucks machine with chai latte counts, right? And then after the free snacks and all the hot chocolate - get some steps in while checking your emails in our fitness center. We have associate discounts on various products and services locally and nationally.

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