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Disptach Coordinator

The Dispatch Coordinator is responsible for the logistical processing of technical support requests.  This includes coordinating with vendors, technical support staff, billing representatives, as well as parts and shipping clerks.  

PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to:

  • Respond to service requests, prioritize work orders, schedule installations, and task assignments to field technicians to ensure the on-time delivery of services
  • Create service tickets utilizing our ticketing system and schedule technicians to perform a variety of telephony (telecommunication) tasks
  • Direct Field Network Engineers with written service requests and verbal instructions, detailing work that needs to be accomplished
  • Verify scheduled work orders and ensure that they are ready for dispatch 
  • Monitor work order status and adjust assignments throughout the shift; inform and update technicians on schedule changes 
  • Call customers to seek approval to dispatch Field Network Engineers for a range of telecom issues

REQUIRED EDUCATION AND EXPERIENCE:

  • Desire to operate in a fast-paced environment with an outgoing personality, high initiative level, and ability to be quick on your feet
  • Ability to work well under pressure and demonstrate excellent time management skills
  • Excellent multi-tasking skills – must be able to navigate phone and computer systems while on calls 
  • Superior verbal and written communication skills - must be an excellent telephone communicator 
  • Self-driven, results-oriented with a positive outlook, and a clear focus on high quality customer service
  • Must be adept in use of Internet and email
  • Demonstrated ability to perform duties in an efficient, professional and courteous manner with a high attention to detail and accuracy 
  • Must have reliable transportation 
  • Maintain regular consistent, punctual, and professional attendance

PREFERRED QUALIFICATIONS

  • Knowledge of basic help desk, trouble-shooting, voice/data cabling or telecom skills
  • Working knowledge of Word and Excel
  • Experience in handling a high-call volume
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • D3JSLibraries
    • jQueryLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

Convenient West Loop location, close to the CTA, Metra, Divvy, and major freeways.

What are Cloud5 Communications Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer medical and dependent care flexible spending accounts that helps employees cover out-of pocket expenses with pre-tax contributions.
Disability Insurance
Disability insurance covers 60% of annual salary up to $1500 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Cloud5 provides employees with a 401(k) matching plan managed by Principal. We match 50% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits for all employees and subsidized Divvy bike membership.
Company Outings
Cloud5 hosts company outings Semi-annually.
Happy Hours
Professional Development Benefits
Lunch and learns
Cloud5 hosts lunch and learn meetings on occasion.
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