Early Morning Chat Representative
What you’ll be doing:
Enova is currently searching for ambitious and competitive Collections Representatives to join our team! Problem solvers, goal oriented, and customer serviced minded individuals are encouraged to apply. In this role, you will be expected to quickly learn the technologies, strategies, and customer service collections techniques. This will enable you to drive the continued success of the Collections team and grow your career.
Are you excited about this opportunity? Read on…
Why join Enova?
- Wear jeans to work every day? That's right - it is a fun and casual work environment
- Enjoy free coffee and tea 24/7
- Grow your career with training and development to reach goals of advancement
- Enjoy onsite massages to keep you feeling refreshed
- Attend frequent get-togethers - recognition lunches and team events
- Partake in a variety of employee discount programs
- Double your smarts at half the cost with tuition reimbursement
- Earn points with the employee rewards program by doing good work, trade them in to buy cool stuff!
What you’ll do as a Chat Representative:
- Answer all chats and emails from customers to provide them with accurate product and service information
- Provide loan extensions and process loan payments
- Recognize, document and alert the supervisor of trends in customer calls, chats or issues
- Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals
- Apply a professional attitude and image for all internal and external customers
You’re right for this job if you have a/an:
- High school diploma or GED
- Stable job history
- Commitment to a team and department through excellent attendance
- Ability to listen to a situation and think on your feet
- Strong problem solving mindset to overcome borrower’s obstacles and be persuasive when necessary
- A desire to exceed your goals in a fast-paced, metric driven environment
Must be available to work between the hours of 2:00am - 12:30pm. Most shifts include 1 weekend day
Pay and Benefits:
- Base salary: $14 per hour, $1.50 shift differential, plus the opportunity to earn competitive incentives
- Full-time, permanent position
- Perks and benefits start day one!
175 W. Jackson, Chicago IL 60604