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Early Morning Chat Representative

| Chicago

What you’ll be doing:

Enova is currently searching for ambitious and competitive Collections Representatives to join our team! Problem solvers, goal oriented, and customer serviced minded individuals are encouraged to apply. In this role, you will be expected to quickly learn the technologies, strategies, and customer service collections techniques. This will enable you to drive the continued success of the Collections team and grow your career.

Are you excited about this opportunity? Read on…

Why join Enova?

  • Wear jeans to work every day? That's right - it is a fun and casual work environment
  • Enjoy free coffee and tea 24/7
  • Grow your career with training and development to reach goals of advancement
  • Enjoy onsite massages to keep you feeling refreshed
  • Attend frequent get-togethers - recognition lunches and team events
  • Partake in a variety of employee discount programs
  • Double your smarts at half the cost with tuition reimbursement
  • Earn points with the employee rewards program by doing good work, trade them in to buy cool stuff!

What you’ll do as a Chat Representative:

  • Answer all chats and emails from customers to provide them with accurate product and service information
  • Provide loan extensions and process loan payments
  • Recognize, document and alert the supervisor of trends in customer calls, chats or issues
  • Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals
  • Apply a professional attitude and image for all internal and external customers

You’re right for this job if you have a/an:

  • High school diploma or GED
  • Stable job history
  • Commitment to a team and department through excellent attendance
  • Ability to listen to a situation and think on your feet
  • Strong problem solving mindset to overcome borrower’s obstacles and be persuasive when necessary
  • A desire to exceed your goals in a fast-paced, metric driven environment

Shifts available:

Must be available to work between the hours of 2:00am - 12:30pm. Most shifts include 1 weekend day

Pay and Benefits:

  • Base salary: $14 per hour, $1.50 shift differential, plus the opportunity to earn competitive incentives
  • Full-time, permanent position
  • Perks and benefits start day one!

Location:

175 W. Jackson, Chicago IL 60604

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • PythonLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement

Location

175 W Jackson - Located right in the loop and easily accessible from the suburbs or the city.
Enova uses collaboration (plus a #win tradition) to tackle challenges
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An Insider's view of Enova

How would you describe the company’s work-life balance?

Enova encourages employees to own their work-life balance journey by providing an environment that allows them to be successful. Leaders value the results you create, rather than the number of hours in front of your desk to get to those results. Bottom line, people respect that you have your own unique working style, which is yours to discover.

Jungmin

Cho

What are some social events your company does?

Enova’s social calendar has something for everyone. Events range from comedy shows to bowling for charity. We host & sponsors events, including the Chicago Women in Tech conference and weekly meetups. It’s easy to find people with similar interests; if there’s something missing from Enova’s social list, make it happen! People will definitely join.

Curtis

Hiller

What are Enova Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Sabbatical program • Summer Hours • Recognition programs • On-site discounted yoga, manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Monthly social events • Discounted gym memberships • Intramural sports • Pet insurance

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