EMR Managers at VillageMD own our end users’ success in leveraging the EMR to drive outcomes. They lead a team of EMR Analysts in organizing and delivering an optimized EMR experience for onboarding providers through optimization of build and training. EMR Managers function as a subject-matter expert in translating organizational goals and strategies into real-world, well-adopted EMR workflows and content.

What are examples of work that EMR Managers have done at VillageMD?

• Collaborate with new practices, departments, and specialties to design, build, and optimize EMR workflow
• Partnered with our operations team to design documentation templates that for better AWV documentation and capture
• Assist providers in learning and exceling with athena through organizing and delivering provider training and at-elbow support

What will make you successful here?

• A bias for action and an understanding of how to implement process to gain speed while appropriately mitigating project risk 
• Strong analytical and technical skills/aptitude 
• Think clearly, communicate concisely, and collaborate always. 
• Thrive in a fast-paced environment, find peace in chaos, and absorb information quickly to create a plan. 
• Excellent ability to craft and implement requirements, keep projects on track, and engage stakeholders (internal and external) 
• Challenging the status quo to improve our processes and tools 
• Communicate complex technical details in meaningful business context 
• A low ego; an ability to gain trust by doing what you say you will do 

What you might do in your first year

• Guide new providers in learning the EMR
• Manage a team of EMR analysts; drive the team to deliver a high-quality end user experience through consistent build and onboarding
• Collaborate with our engineering team to identify integration strategic points between our proprietary technology and the EMR
• Implement new processes to manage inflow and execution of issues and new build
• Travel up to 25% of the time to our new clinics to help stand up EMRs and train new teams of providers

The following experience is relevant to us:

• 6+ years of full-time experience leading projects in the EMR space, from initial implementation through the full life cycle.
• 4+ years’ experience managing a team of direct reports
• Provider training or program design experience desired
• Preferred experience with data including advanced Excel and basic SQL skills and an understanding of healthcare data exchange standards (HL7, FHIR, CCDAs, etc) 
• Track record of successfully executing projects with multiple dependencies and stakeholders 

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.